Director - Strategic Accounts

Kellermeyer Bergensons Services

7d•$120 - $150•Remote

About The Position

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Job Overview Salary Range: $120-150K + incentives Remote role with 50% travel Position Summary Manages and leads group of Strategic Account Managers in customer engagement and retention for assigned group of customer accounts. Works with team members to ensure strategic plans and other processes are followed for their assigned accounts. Drives the attainment of the group’s financial performances. Manages and supports SAMs with customer escalations and new opportunities. Ensures proper engagement with customers and ongoing partnering with internal departments and functions to provide ongoing customer support and overall customer satisfaction.

Requirements

Strategic planning
Sales team management
Business to business account management
Customer relationship building
Business operations and organizational relationships
Sales software, CRM/ERP (Salesforce etc.) and related technology
MS Office applications and tools
Leadership
Training and development of others
Clear, concise written and oral communication
Problem solving and conflict management
Ability to travel
Must have 5+ years of experience in the Facilities and Janitorial services industry
Strategic account management experience in a business to business environment
2 years’ experience successful leading, coaching, and managing team performance
Bachelor's degree or equivalent business experience required

Responsibilities

Demonstrate by example and guide team in customer engagement and retention activities and best practices
Lead the SAM group in the attainment of assigned sales quotas and expectations for profitability
Drive team’s strategic development of customer account plans
Endure proactive, ongoing contact management programs are established with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization
Guide team to work with and through the company SAM program leadership, field operations, customer service, finance and sales teams to deliver service and growth
Drive the Quarterly Business Review (QBR) process with team
Ensure customer notes and other information is maintained and updated Realtime in related CRM/ERM and other databases as needed (e.g. Salesforce)
Review and analyze the weekly Executive reports generated by the Customer Support team address and, or, support, any major concerns or issues in the trends
Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress
Drive accountability for all rollouts of new business with each assigned customer
Coordinate senior management involvement with customer as appropriate
Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage
Oversee the scheduling of customer project work as needed

Benefits

As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
Paid Time Off
Paid Holidays
Sick Time
Life Insurance
Short Term Disability - Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.