Sr. Director, Service Partnerships - Sutter

GE HealthCare

1d•Onsite

About The Position

In this role, the Senior Director will drive overall client satisfaction by providing business and program management leadership of the GE-Client service partnership and delivering a total GE HealthCare solution. This position is responsible for managing the success of the service relationship with a large customer in order to achieve the goals and objectives identified by the customer and GE HealthCare. The position provides the client with a single point of contact for GE HealthCare service and operational commitments throughout the partnership term, developing a strategy to ensure client satisfaction, retention, and growth working in close alignment with the Key Account Executive, Commercial Program Manager, regional service teams, and functional centers of excellence within GE HealthCare. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world‑changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Bachelor’s degree
8+ years of experience in Healthcare Project/Program Management or Service Leadership
5+ years of direct people leadership experience
Strong communication skills with the ability to synthesize complex issues
Proven ability to build rapport and influence at all organizational levels
Willingness to travel at least 50%
Must reside in the Northern CA area or if in close proximity, be willing to travel frequently to Northern CA

Nice To Haves

Strong analytical skills and business acumen, including P&L and operational planning knowledge
Experience working with hospital administration and healthcare service lines
Client‑facing experience in consulting, project management, or process improvement (Lean/Six Sigma)
GE HealthCare Diagnostic Imaging and Clinical Services experience
Exceptional written, oral, interpersonal, and leadership skills
Demonstrated ability to lead, plan, document, and execute complex program

Responsibilities

Serve as the primary customer interface to GE HealthCare for all matters relating to the Service Partnership, building a long‑term, strategic alliance to exceed contractual obligations and protect against competitive threats.
Implement robust processes and formal reporting to track program and project progress against agreed plans, including KPI metrics, operational risk, cost, and variation controls.
Establish internal and external operational mechanisms to manage long‑term project liabilities and profitability, ensuring safety, quality, and financial objectives are achieved.
Act as customer advocate to internal management, maintaining awareness of all program issues and ensuring clear enterprise‑wide communication.
Represent GE HealthCare in all project‑related business and contractual discussions, ensuring timely completion of acceptance certificates and variation agreements.
Organize and lead program, technical, and operational reviews with customers and provide regular updates to internal leadership.
Drive operational excellence and efficiency initiatives in collaboration with customers and GE HealthCare teams, sharing best practices across the enterprise.