Sr. Director, Project & Development Services

Cushman & Wakefield•Costa Mesa, CA

About The Position

The Senior Director leads the project management service line for a designated regional portfolio, overseeing financial management, client relations, and project operations and execution. The role is accountable for meeting client-defined project requirements and objectives, and for successfully managing project design, planning, and construction through a team of multidisciplinary project management professionals and third-party partners. As a core member of the regional leadership team, the Senior Director collaborates with service-line peers to develop client solutions and helps establish Cushman & Wakefield as a thought leader and first-class service provider. The position requires leadership of project and development services staff, oversight of capital improvement programs across multiple sites, management of vendor and consultant performance, and attention to contractual, regulatory, financial, reputational, and delivery risks. The Senior Director contributes to the strategic direction of the assigned department or practice area.

Requirements

Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration, or a related field.
Twelve or more years of related experience.
Two or more years of management experience.
Advanced project management skills and expertise in the project management business.
Expertise in client relations, client management, and consulting.
Excellent verbal and written communication skills.
Strong organizational and analytical skills.
Proficient working knowledge of accounting and financial reporting, budgeting, scheduling, and processes related to corporate real estate, design, and construction.
Proficiency with Microsoft Office applications and MS Project.

Nice To Haves

Master's degree preferred.
Certification preferred.

Responsibilities

Interface regularly with internal and external clients to support successful service delivery, establish and achieve client goals, implement project action plans, anticipate and respond to client needs, and act as a trusted advisor.
Manage project finances, including budgets, monthly forecasts, cash-flow analysis, anticipated-cost reports, and other client-required reporting.
Maintain client relationships and resolve escalated issues.
Manage project management staff, including policy and procedure adherence, staff development, performance management, team motivation, and adoption of company policies and practices.
Ensure staff and resources meet contractual requirements, regulatory requirements, and client expectations, including service-level agreement and key performance indicator deliverables.
Develop a network of high-quality internal and external professionals and execute recruitment and retention plans for the service line.
Oversee capital improvement programs and design and construction processes across multiple sites using dedicated account-based resources.
Assist Vendor Management with negotiating vendor contracts and manage the performance of contracted vendors, consultants, and other partners.
Identify and address potential liabilities and risks, including fee, reputational, and errors-and-omissions risks, with the Regional Director.
Provide appropriate tactical and regional project supervision to ensure performance criteria are met.
Use and apply required project and development services technology on assigned projects.
Contribute to the strategic direction of the assigned department or practice area.