Sr. Director, Program Management

ConnectiveRx • Pittsburgh, PA

1d

About The Position

The Sr. Director, Program Management leads a team of Directors, Program Managers, and/or Lead Program Managers responsible for planning and executing client programs and managing operational deliverables. The role oversees and develops program management leaders and staff at varying experience levels, while remaining willing to participate directly in planning and execution. The Sr. Director provides mentorship, guidance, feedback, and strategic input to help resolve issues, remove obstacles, and achieve program KPIs, SLAs, and strategic client and internal initiatives.

Working across departments, the Sr. Director promotes sound operational practices, high-quality client deliverables, and continuous improvement. The role requires strong leadership, strategy, organization, and business acumen, along with responsibility for client relationships, team development, operational compliance, program quality, and portfolio profitability. Periodic travel to client offices, business development opportunities, and conferences is required.

Requirements

• 10–15 years of direct experience working with clients and managing staff.
• Knowledge of operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization and managed care restrictions, and copay and affordability solutions.
• Ability to evaluate and prioritize factors, use facts and analysis, and make sound decisions even when information is incomplete.
• Ability to guide organizational stakeholders, recommend solutions based on best practices, and communicate clearly, compellingly, and concisely.
• Financial acumen, including the ability to apply key financial indicators to business decisions, assess performance and trends, and suggest strategies that affect results.
• Authentic leadership, including honesty, integrity, self-awareness, and situational adaptability.
• Ability to take initiative, maintain a strong bottom-line orientation, and persist in accomplishing objectives despite setbacks.
• Willingness to travel periodically to client offices, business development opportunities, and conferences.

Nice To Haves

• Bachelor’s degree in Business, Management Information Systems, Marketing, Communications, or a related field preferred.
• MBA preferred.
• Understanding of the SDLC process is a plus.

Responsibilities

• Develop and expand relationships with new and existing clients, ensuring the team meets major deliverables.
• Work with enterprise and program quality groups to meet quality standards and client expectations, address client issues efficiently, and marshal cross-department resources when necessary.
• Hire, mentor, develop goals for, provide feedback to and, when appropriate, discipline a staff of 3–5 Directors, Program Managers, and/or Lead Program Managers; support professional development and conduct annual performance reviews.
• Collaborate with program management, product, and IT teams to ensure project and brand implementations occur and launch dates are met.
• Improve internal processes and facilitate client solutions for complex programs, including developing and improving operational process flows and SOPs.
• Collaborate on strategic planning and the development of business-unit objectives and policies.
• Provide ongoing oversight and subject-matter expertise to ensure operational compliance with applicable standard operating procedures.
• Manage portfolio profitability in partnership with Finance and the VP, Operations, including ensuring accurate monthly billing and staffing.
• Maintain client contact and provide support to ensure client satisfaction, creating and delivering action plans to address service-related issues.
• Collaborate with other Sr. Directors on consistent operations and company-wide performance improvement initiatives.
• Work with the VP, Operations and SVP, Operations to expand operational best practices at the enterprise level.
• Work with Legal and Compliance to ensure program operations adhere to industry and company standards and policies.
• Adhere to company policies, procedures, and training related to information security and compliance, including SOC1, SOC2, PCI, and HIPAA requirements, and comply with applicable company and client policies, business rules, ethics, and laws.
• Perform other duties as assigned.

Benefits

• Opportunities for a bonus or commissions.
• Medical, dental, vision, life, and disability insurance.
• 401(k) plan, with employer contributions where applicable.
• Flexible paid time off for exempt employees, covering sick days, personal days, and vacations.
• Eight standard company holidays and three floating holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Director