Program Management Program Director

Sevita•Indianapolis, IN

16h•Onsite

About The Position

The Program Director manages services delivered to a designated program or set of programs and oversees program operations. The role is responsible for organizing and implementing direct supports, person-centered planning, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and maintenance of the physical environment. The Program Director manages Direct Support Professionals, Program Supervisors, and other direct or indirect program staff, including performance evaluations, orientation, training, and employment decisions. The position works at the program locations it oversees, which may include residential, vocational, or in-home settings, and requires travel as needed. The Program Director must be available on-call to support staff, find coverage, or cover shifts as needed.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience that provides proficiency in the listed responsibilities; other education and experience may be required by applicable regulations.
Two to three years of related Human Services Industry experience preferred.
Current driver’s license, car registration, and auto insurance if driving on behalf of the company or transporting individuals receiving services.
Licensure as required by the state.
Medication Management Certificate, obtained through completion of company-provided training.
Mandatory Reporter Certificate, obtained through completion of company-provided training.
Other training or certifications required by state requirements or service line.
For specific programs, Arizona Behavioral Health programs must meet BHT requirements.
Ability to exert up to 50 pounds occasionally, up to 30 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to travel as needed and be available on-call to support staff, find coverage, or cover shifts as needed.

Nice To Haves

Two to three years of related experience in the Human Services Industry.

Responsibilities

Manage and oversee the services and operations of assigned programs.
Recruit and hire staff in coordination with Talent Acquisition and the Area Director; organize staff orientation and training, monitor training compliance, conduct staff meetings, and attend regional meetings.
Design and monitor staff schedules to ensure shift coverage and minimize overtime; conduct performance snapshots and evaluations; coach staff and participate in disciplinary and termination decisions.
Oversee employee safety, workers’ compensation programs, safety training, compliance, and return-to-work support.
Act as QIDP when required; write and approve individual program plans and support staff in implementing them across shifts.
Audit individual records and program documentation; conduct progress meetings and reviews and prepare or approve written progress reviews.
Oversee licensing and regulatory compliance, program documentation, individual rights, confidentiality, and implementation of the Sevita compliance plan.
Oversee management and auditing of individuals’ funds and property.
Maintain professional relationships and regular communication with individuals, families, case managers, and other stakeholders; serve as their point of contact and implement satisfaction improvement plans.
Engage in government and community relations, participate in advocacy, and ensure preparedness for home visits.
Implement strategies to prevent serious incidents, address safety concerns, review incidents, direct responses, and ensure timely reporting and submission of incident reports.
Oversee health care appointment coordination and attendance; medication administration systems, documentation, and security; and staff medication training or certification.
Approve medical supplies and equipment purchases and ensure employees are trained in their proper use.
Monitor food service against dietary plans, regulations, special needs, occasions, and individual choice; ensure applicable staff have required meal preparation or dietary planning training or certification.
Approve purchases of food, supplies, and equipment; review invoices for accuracy and budget compliance; attest to company credit card statements and monthly invoices in accordance with policy.
Oversee census, attendance, billing documentation, and utilization of authorized services; monitor staffing hours for budget compliance.
Support program growth initiatives and understand the program growth strategy.
Monitor census performance and escalate potential service disruptions to the Area Director and Regional Director.
Review referrals for fit, identify and escalate barriers to service, and coordinate site visits during the referral process.
Prepare for placements, including staffing, funding, home setup, and safety requirements.
Ensure vehicles are maintained, clean, and safe; implement vehicle maintenance and safety training procedures; address transportation safety concerns.
Maintain neat, clean, safe, and age-appropriate program environments; oversee environmental safety, preventive maintenance, and repair of facilities, equipment, and furnishings.
Perform other duties as required, including backfilling supervised roles, and be available on-call to support staff, arrange coverage, or cover shifts.
Manage program staff, complete evaluations and training, make employment decisions within role responsibilities, and resolve employee problems.