Sr. Director, Program Management

ConnectiveRx•Pittsburgh, PA

2d•$123,200 - $166,500

About The Position

The Sr. Director, Program Management leads a group of Directors, Program Managers, and/or Lead Program Managers who plan and execute client programs and manage client operational deliverables. The role oversees and develops staff at varying levels of program-management experience and combines strategic leadership with direct involvement in planning and execution. The Sr. Director mentors and guides Directors, PMs, Supervisors, and other staff; provides feedback and strategic input to troubleshoot issues and remove obstacles; and helps teams achieve program KPIs, SLAs, and strategic client and internal initiatives. The role works across departments to promote strong operational practices and high-quality client deliverables, while identifying opportunities for improvement through a positive, supportive leadership style. The Sr. Director develops client relationships, manages a staff of 3–5 program-management leaders, supports program implementations and launches, improves operational processes, and contributes to business-unit planning. The role also oversees portfolio profitability in partnership with Finance and the VP of Operations, maintains client satisfaction, and collaborates with senior operational leaders and Legal and Compliance on enterprise practices and requirements. Periodic travel to client offices, business-development opportunities, and conferences is required. The position requires 10–15 years of direct experience working with clients and managing staff. A bachelor's degree in Business, Management Information Systems, Marketing, Communications, or a related field is preferred, and an MBA is also preferred. The role calls for knowledge of specialty pharmaceutical reimbursement operations and strengths in decision quality, communication and influence, financial acumen, authentic leadership, and execution. Understanding of the SDLC process is a plus. The posted annual salary range is USD $123,200–$166,500. Compensation may also include a bonus or commissions and varies based on factors such as location, relevant skills, experience, and capabilities. Benefits include medical, dental, vision, life, and disability insurance; participation in a 401(k) plan with employer contributions where applicable; flexible PTO for exempt employees; eight standard company holidays; and three floating holidays annually.

Requirements

10–15 years of direct experience working with clients and managing staff.
Knowledge of operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization and managed-care restrictions, and copay or affordability solutions.
Ability to evaluate and prioritize factors, exercise judgment, and make sound decisions using facts and analysis, including when information is incomplete.
Ability to guide organizational stakeholders, communicate clearly and concisely, and recommend solutions and interventions that support organizational objectives.
Financial acumen, including the ability to apply key financial indicators to business decisions and assess performance and trends.
Authentic leadership, honesty, integrity, self-awareness, and situational adaptability.
Initiative, persistence, a strong bottom-line orientation, and the ability to accomplish objectives despite setbacks.
Periodic travel to client offices, business-development opportunities, and conferences.
Compliance with company and client policies, business rules, ethics, and applicable laws.

Nice To Haves

Bachelor's degree in Business, Management Information Systems, Marketing, Communications, or a related field preferred.
MBA preferred.
Understanding of the SDLC process is a plus.

Responsibilities

Develop and expand relationships with new and existing clients, ensure major team deliverables are completed, and coordinate with enterprise and program quality groups to meet quality standards and client expectations.
Ensure client issues are handled efficiently and effectively, and marshal cross-department resources when needed.
Hire, mentor, develop goals for, provide feedback to, and manage discipline, professional development, and annual performance reviews for 3–5 Directors, Program Managers, and/or Lead Program Managers.
Collaborate with program management, Product, and IT to support project and brand implementation and meet launch dates.
Improve internal processes and facilitate solutions for complex programs, including developing and improving operational process flows and SOPs.
Collaborate on strategic planning and the development of business-unit objectives and policies.
Provide oversight and subject-matter expertise to support operational compliance with applicable SOPs.
Manage portfolio profitability with Finance and the VP of Operations, ensuring accurate monthly billing and staffing.
Maintain ongoing client contact and support, and create and deliver action plans addressing service-related issues.
Collaborate with other Sr. Directors on consistent operations and company-wide performance improvement initiatives.
Work with the VP of Operations and SVP of Operations to expand operational best practices at the enterprise level.
Work with Legal and Compliance to ensure program operations adhere to industry and company standards and policies.
Adhere to company policies, procedures, and training related to information security and compliance, including SOC1, SOC2, PCI, and HIPAA requirements, as well as applicable client policies, business rules, ethics, and laws.
Travel periodically to client offices, new business-development opportunities, and conferences.
Perform other duties as assigned.