Sr. Director, Pro & Partner Marketing

Thumbtack

About The Position

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Marketing & Communications Team Thumbtack’s Marketing & Communications team drives growth on both sides of the marketplace—for homeowners and the professionals who serve them. Pro Marketing is one of our highest-priority organizational investments in 2026, built to accelerate supply-side growth by acquiring the right professionals, helping them succeed on the platform, and keeping them engaged over time. Partner Marketing extends that reach through platform integrations, distribution relationships, and channel programs that create growth opportunities no single paid or organic channel can replicate on its own. About the role This Sr. Director role leads both Pro Marketing and Partner Marketing at a pivotal moment for Thumbtack. Pro Marketing is a new function with a clear mandate: bring the right professionals into the right markets, help them succeed, and keep them engaged long enough to build durable marketplace health. Partner Marketing sits alongside that work, with the opportunity to move from opportunistic partnership deals to a coherent strategy that compounds over time. You will build both functions with direct accountability to Pro supply outcomes—not a separate marketing scorecard.

Requirements

10+ years of experience leading full-funnel marketing for a supply-side audience, business customers, or professionals in a marketplace or platform context—with a track record of building activation and retention programs that move the needle on business outcomes, not just acquisition.
A track record of building activation and retention programs that go beyond acquisition, measured against business outcomes rather than marketing proxies
B2B marketing experience, including programs like ABM, sales enablement, and events, with the ability to translate complex platform economics into clear value propositions for an audience that prioritizes ROI.
Experience building or managing external partnerships—integrations, distribution relationships, channel programs, or co-marketing—and a demonstrated ability to move partner relationships from transactional to strategic.
Strong cross-functional instincts: you earn trust by being specific about priorities, clear about what you need, and accountable for outcomes, and you can influence senior leaders without direct authority.
Comfort building from scratch—the Pro Marketing function is new, the strategy is still being defined, and you need to be energized by that.
A commitment to defining success in business terms, developing your team, and building an environment where strong people do their best work.

Responsibilities

Define and own the Pro Marketing strategy across the full professional lifecycle — how Thumbtack acquires the right professionals in the right markets, activates and onboards them to reach early success, and engages and retains them over the long term
Serve as the voice of the professional inside Thumbtack — building a deep understanding of what pros care about, how they evaluate ROI on the platform, and where their experience falls short of expectations, and bringing that perspective into product and commercial decisions
Build and manage the B2B marketing programs that support professional growth: targeted acquisition, onboarding and education, community and loyalty initiatives, events, sales enablement, and marketing collateral
Lead Partner Marketing as a strategic function, developing the portfolio of external partnerships — platform integrations, distribution relationships, channel programs, and co-marketing — that extend Thumbtack's reach on both sides of the marketplace
Work closely with product, commercial, and supply leadership to ensure Pro and Partner Marketing are grounded in the priorities that matter most to the business and accountable to shared supply growth goals
Build measurement frameworks tied to professional supply outcomes — acquisition rates, activation, retention — and communicate results and tradeoffs clearly to senior leadership
Develop your team, create clear accountability, and foster an environment where strong marketers do their best work