Sr. Director, Operations

Lowe's Companies, Inc.•Mooresville, NC

1d•Remote

About The Position

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. The primary purpose of this role is to lead the operational strategy and performance of the Lowe's Pro Supply organization, translating enterprise priorities into scalable execution across a complex, multi-functional network. This role provides strategic direction and oversight for core operational and support functions, including branch operations, warehousing, transportation, fabrication, facilities, and enterprise programs such as issue management, rapid engagement, knowledge management, communications, and field feedback. The leader is accountable for building and developing a high-performing team of leaders while driving operational excellence, continuous improvement, and long-term scalability. Partnering closely with senior leaders across Lowe's Pro Supply and enterprise functions, this role ensures alignment of priorities, integration of cross-functional strategies, and delivery of business results. The position requires strong business acumen and executive presence, with the ability to influence, navigate complexity, anticipate risks, and provide clear, data-driven insights. This role also owns executive-level operational reporting and communications, enabling informed decision-making and driving overall organizational performance.

Requirements

Bachelor’s degree Business Management, Engineering, Operations Management or related field or equivalent experience
12 Years of experience equivalent to an advanced education may be supplemented in lieu of a degree
7 Years leading people and cross functional teams
8 Years program management leadings large transformational initiatives
8 Years process improvement and change management

Nice To Haves

Certified Project Management Professional (PMP)-PMI or extensive experience using a PMI-based Project Management Methodology/Process Improvement methodology
Six Sigma Certified

Responsibilities

Lead the operational strategy and performance of the Lowe’s Pro Supply network, translating enterprise objectives into scalable execution across branches and support functions while ensuring safety, efficiency, and long-term growth.
Drive enterprise-wide operational excellence by identifying, prioritizing, and executing large-scale improvement initiatives that enhance service, quality, productivity, and cost efficiency, including network optimization, process redesign, and benchmarking.
Own and influence the development and execution of annual operating plans, including operating expenses and P&L performance, ensuring alignment to strategic growth, profitability, and service objectives.
Shape and deliver a differentiated customer and associate experience strategy by integrating operational rigor, service excellence, and people leadership across the network.
Provide strategic oversight of core operational functions including warehousing, transportation, fabrication, fleet, and facilities, ensuring alignment to current and future business demand.
Partner with senior leaders across Sales, Supply Chain, Safety, Asset Protection, HR, and Technology to drive cross-functional alignment and integration of strategic priorities.
Establish and champion a proactive safety and asset reliability strategy, ensuring enterprise compliance, strong safety culture, and long-term sustainability of equipment and infrastructure.
Lead enterprise issue management strategy, including trend identification, root cause analysis, and systemic resolution, ensuring scalable and sustainable solutions to complex operational challenges.
Direct cross-functional response to critical business issues, aligning senior stakeholders and ensuring rapid, coordinated execution of high-impact solutions.
Define and standardize operating models, playbooks, and knowledge management frameworks to drive consistency, scalability, and operational maturity across Lowe’s Pro Supply.
Oversee the strategy and evolution of operational systems, tools, and reporting capabilities to enhance visibility, decision-making, and adoption across the network.
Lead executive-level communications and storytelling, translating operational performance into clear insights, risks, and strategic recommendations for senior leadership.
Establish enterprise feedback loops with field leadership to capture insights, influence prioritization, and improve adoption of strategic initiatives and change efforts.
Build and lead a high-performing organization of leaders, setting direction, developing talent, and fostering a culture of accountability, continuous improvement, and operational excellence.