Sr. Director of Global Client Operations - Digital Brand Services
About The Position
The Sr. Director of Global Client Operations will join the Global Operations Leadership Team and oversee fulfillment, billing, invoicing, and vendor management for Digital Brand Services. Reporting to the Senior Vice President of Global Operations, this leader will work closely with Client Services and shared services teams to deliver high-quality service and support organic growth. The role provides executive oversight of a global organization, fostering accountability and continuous improvement while ensuring consistent client experiences. The successful candidate will combine strategic thinking, people leadership, operational rigor, financial acumen, and analytical insight to scale capabilities, improve performance, and support long-term business growth. The position is based in Wilmington, Delaware, and follows a hybrid Monday–Friday schedule, 8 a.m. to 5 p.m.
Requirements
- Bachelor's degree in Business, Operations Management, Finance, or a related field, or an equivalent combination of education and experience.
- At least 10 years of progressive leadership experience in operations, service delivery, client experience, or related business functions, including significant experience leading leaders and global teams.
- Demonstrated success developing and executing operational strategies that produce measurable business outcomes and support organizational growth.
- Experience contributing effectively as a senior leadership team member, influencing decisions, and driving cross-functional alignment.
- Strong financial acumen, including budget planning, forecasting, resource allocation, business case development, and investment prioritization.
- Extensive experience using data, analytics, and business insights to make decisions, identify opportunities, and drive operational and strategic improvements.
- Ability to evaluate performance from an enterprise perspective by connecting operational, client, financial, and organizational data.
- Strong negotiation and influencing skills, including the ability to build consensus, navigate competing priorities, and achieve favorable outcomes with diverse stakeholders.
- Experience leading organizational change, transformation, and continuous improvement in complex and evolving environments.
- Exceptional communication and executive presence, with the ability to engage audiences at all organizational levels.
- Demonstrated success building, coaching, and developing high-performing teams and leadership talent.
Responsibilities
- Shape and execute operational strategy aligned with organizational priorities, growth objectives, and client expectations.
- Advise leadership using data, market insights, and business trends to inform decisions and organizational direction.
- Lead a global organization through its leaders and foster a culture of accountability, innovation, collaboration, and continuous improvement.
- Partner with executive and cross-functional stakeholders to align operational initiatives with business goals, client needs, and growth strategies.
- Use enterprise metrics, financial indicators, client data, and operational analytics to assess business health and guide investments and priorities.
- Own budgets, resource planning, forecasting, and investment decisions to support operational effectiveness and business value.
- Drive key business metrics, service-level commitments, and operational OKRs while balancing efficiency, quality, and client experience.
- Lead complex negotiations with internal and external stakeholders, balancing client needs, organizational priorities, and business objectives.
- Identify opportunities to scale processes, systems, and organizational capabilities to support growth and changing client demands.
- Develop leadership capability through coaching, succession planning, and talent development.
- Champion organizational change and transformation, supporting teams through growth and ambiguity.
- Collaborate with product, technology, commercial, and client-facing teams to improve service delivery, streamline workflows, and enhance client experience.
- Establish and maintain governance practices, risk management processes, and operational controls for business continuity and compliance.
- Monitor industry trends, client expectations, and emerging technologies for opportunities to innovate and advance operations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
