SR. DIRECTOR OF FOOD AND NUTRITION SERVICES, HOSPITAL

Compass Group•Milwaukee, WI

4d•Onsite

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. The Senior Director of Dining Services is responsible for overseeing the day-to-day operations of the Food and Nutrition Department within a large hospital setting. This role provides leadership across all service areas, including the retail café, coffee shops, physician lounges, patient dining, and catering. The Senior Director ensures operational excellence, financial performance, exceptional food quality, and strong client relationships while developing and leading a high-performing team.

Requirements

Minimum of two years of experience at the Director level or higher in food and nutrition services
Healthcare food service management experience required; acute care hospital experience strongly preferred
At least five years of proven leadership and people management experience
Strong knowledge of inventory management, purchasing, and cost controls
Demonstrated expertise in food and catering trends, quality standards, production, sanitation, and presentation
Experience with P&L accountability and contract-managed services strongly preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and general computer systems

Nice To Haves

Bachelor’s degree preferred, or equivalent combination of education and relevant experience
ServSafe® certification a plus
Forward-thinking, proactive leader who serves as a visible and trusted representative of the organization

Responsibilities

Lead and oversee daily operations of all dining and nutrition services, ensuring consistent service excellence across patient, retail, and catering areas
Operate the department within the approved budget while maximizing value and financial performance
Ensure all food offerings meet high standards for quality, safety, presentation, and nutrition
Direct and enforce comprehensive safety, sanitation, and maintenance programs
Build and maintain strong relationships with hospital leadership, clients, guests, and internal departments
Foster a culture of professional growth, engagement, and accountability across the team
Develop talent through coaching, performance management, and succession planning
Promote strong interdepartmental collaboration and align dining services with the facility’s overall operational goals
Additional duties as assigned