Sr. Director of Core Crisis & Trueblood Services

Frontier Behavioral Health•Spokane Valley, WA

3d•$132,818 - $162,394

About The Position

The Senior Director of CORE Crisis and Trueblood Services is a member of Frontier Behavioral Health’s senior leadership team. The role provides strategic leadership, clinical oversight, and direct supervision of assigned clinical directors and program leaders. It leads FBH’s CORE Crisis Services model, which connects people experiencing behavioral health crises with appropriate care through coordinated access, triage, diversion, response, stabilization, and evaluation across the crisis continuum. The Senior Director also provides strategic and operational leadership for the Forensic Mental Health Outpatient program and Trueblood Services, including FPATH, FHARPS, OCRP, CDU, and Trueblood Housing. The role oversees services for people with complex behavioral health and forensic needs, including those involved with or at risk of involvement with the criminal legal system. It ensures services are coordinated, trauma-informed, person-centered, recovery-oriented, culturally responsive, and aligned with applicable Trueblood requirements, contracts, and evidence-informed practices. The position ensures CORE Crisis and Trueblood Services function within a coordinated system of care. It collaborates with FBH programs and external partners to improve access, engagement, stabilization, continuity of care, and outcomes. The role also supports organizational planning, program compliance, quality improvement, community partnerships, and the professional development and supervision of program leaders.

Requirements

Minimum of a master’s degree in behavioral health sciences.
Current clinical licensure in Washington State.
At least seven years of experience providing direct treatment or crisis services in a behavioral health setting to children, families, and adults experiencing serious emotional problems, mental illness, substance use disorders, co-occurring conditions, or complex behavioral health needs.
Experience working with forensic populations and individuals involved with the criminal legal system, including people with serious mental illness, co-occurring substance use disorders, competency-related needs, or other complex behavioral health needs associated with forensic systems.
At least five years of progressive experience managing and administering behavioral health programs, with demonstrated leadership ability and strong supervision and management skills.
Broad experience and/or knowledge providing clinical services to children, youth, families, and adults with serious mental illness in a community behavioral health setting, including community outreach, mobile crisis services, crisis intervention, stabilization, and clinical program development.
Demonstrated knowledge of RCW 71.05, RCW 71.34, RCW 9.41.040, and RCW 10.77.

Nice To Haves

Substance Use Disorder Professional credential.
Experience as a Designated Crisis Responder (DCR).
Experience collaborating with courts, corrections, law enforcement, public defenders, prosecutors, healthcare systems, criminal legal system partners, and other community partners.

Responsibilities

Collaborate with the Chief Clinical Officer to plan, develop, organize, and implement initiatives, goals, priorities, policies, and processes; assist with organizational and strategic planning.
Prepare documentation and presentations for auditing entities, respond to external program audits, and ensure corrective action plans are implemented in a timely manner.
Model leadership aligned with agency priorities and promote initiatives such as Trauma-Informed Care and Motivational Interviewing.
Accept delegated assignments, including quality improvement teams, agency initiatives, task groups, committees, consultations, mentoring, and training responsibilities.
Manage community concerns and participate in media requests as directed; develop grant proposals or Requests for Proposals as directed; act on behalf of the Chief Clinical Officer when requested.
Ensure assigned services comply with FBH policies and procedures, contracts, funding requirements, applicable laws and regulations, and agency and licensing standards.
Lead ongoing quality and process improvement, establish metrics, and use data to evaluate objectives and program performance.
Stay informed about legislative changes affecting clinical or crisis services and keep the Chief Clinical Officer apprised of program challenges, opportunities, and proposed changes.
Ensure clinical staff receive appropriate orientation and training; facilitate communication between the executive team and program areas; promote equal employment opportunities and positive customer service.
Develop and maintain referral sources and effective community relationships; collaborate with community resources and systems, including law enforcement, DOC, and DCYF, to support quality care.
Assist with problem solving and resolution of issues and concerns.
Provide strategic and operational leadership for Trueblood Services, including FPATH, FHARPS, OCRP, CDU, and Trueblood Housing.
Coordinate and integrate Trueblood programs to support continuity of care, transitions, treatment engagement, housing stability, and improved outcomes.
Ensure Trueblood services meet applicable requirements, contracts, performance expectations, regulatory standards, and FBH policies and procedures.
Promote evidence-informed, trauma-informed, person-centered, recovery-oriented, and culturally responsive services for individuals involved with the criminal legal system.
Support collaboration between Trueblood programs and FBH crisis services, outpatient behavioral health, substance use disorder services, housing services, care coordination, and community supports.
Develop and maintain partnerships with courts, corrections, law enforcement, public defenders, prosecutors, healthcare providers, housing providers, behavioral health systems, and other community partners.
Monitor Trueblood performance, outcomes, access, engagement, housing stability, service utilization, contractual deliverables, and other measures; use data to guide program development and quality improvement.
Identify gaps and opportunities in the Trueblood service continuum and develop strategies to improve access, engagement, coordination, stabilization, and community integration.
Ensure coordination between Trueblood Services and the broader FBH crisis continuum when people need crisis intervention, mobile response, evaluation, stabilization, or other crisis services.
Participate in staff selection and promote consistent practice and policy adherence across program areas.
Support direct reports’ professional development and, with the Chief Clinical Officer, complete timely performance appraisals.
Provide scheduled and as-needed supervision and consultation to supervisees.
Provide leadership, coaching, consultation, and professional development to Directors and program leaders overseeing CORE Crisis Services and Trueblood programs.

Benefits

Paid time off accrual of up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option that can result in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance beginning the first of the month following six months from hire.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the required license or certification application fee.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.