Sr. Director of Core Crisis & Trueblood Services

Frontier Behavioral Health•Spokane Valley, WA

About The Position

Frontier Behavioral Health is seeking a Senior Director of CORE Crisis and Trueblood Services to join its senior leadership team. The role provides strategic leadership, clinical oversight, and direct supervision of assigned clinical directors and program leaders. The Senior Director leads FBH’s CORE Crisis Services model, an integrated framework connecting people experiencing behavioral health crises with appropriate care through coordinated access, triage, diversion, response, stabilization, and evaluation. The position also provides strategic and operational leadership for the Forensic Mental Health Outpatient program and Trueblood Services, including FPATH, FHARPS, OCRP, CDU, and Trueblood Housing. These programs serve people with complex behavioral health and forensic needs, including people involved with or at risk of involvement with the criminal legal system. The Senior Director ensures that CORE Crisis and Trueblood Services are coordinated within a broader system of care and are delivered in a trauma-informed, person-centered, recovery-oriented, culturally responsive manner consistent with applicable requirements, contracts, regulations, and evidence-informed practices. The role works with internal programs and external partners to improve access, engagement, stabilization, continuity of care, housing stability, community integration, and outcomes. The position collaborates with the Chief Clinical Officer on organizational planning and initiatives, program oversight, compliance, quality improvement, and strategic priorities. It manages assigned programs’ operational and contractual requirements, supports staff training and development, and maintains effective relationships with community partners and referral sources. Work is generally performed in an office setting, with possible work outside the office and travel to outside areas. Salary range is $132,818.11–$162,394.37; starting pay is $132,818.11, with pay based on longevity at Frontier Behavioral Health.

Requirements

Master’s degree or higher in behavioral health sciences.
Current clinical license in Washington State.
At least seven years of experience providing direct treatment or crisis services in a behavioral health care setting to children, families, and adults with serious emotional problems, mental illness, substance use disorders, co-occurring conditions, and/or complex behavioral health needs.
Experience working with forensic populations and people involved with the criminal legal system, including people with serious mental illness, co-occurring substance use disorders, competency-related needs, or other complex behavioral health needs associated with forensic systems.
At least five years of progressive experience managing and administering behavioral health programs, with demonstrated leadership ability and strong supervision and management skills.
Broad experience and/or knowledge providing clinical services to children, youth, families, and adults with serious mental illness in a community behavioral health setting, including community outreach, mobile crisis services, crisis intervention, stabilization, and clinical program development.
Demonstrated knowledge of RCW 71.05, RCW 71.34, RCW 9.41.040, and RCW 10.77.

Nice To Haves

Substance Use Disorder Professional credential.
Experience as a Designated Crisis Responder (DCR).
Experience collaborating with courts, corrections, law enforcement, public defenders, prosecutors, healthcare systems, criminal legal system partners, and other community partners.

Responsibilities

Plan, develop, organize, and implement program initiatives, goals, priorities, policies, and processes in collaboration with the Chief Clinical Officer; assist with organizational and strategic planning.
Prepare documentation and presentations for auditing entities, respond to external audits, and ensure corrective action plans are implemented.
Promote leadership aligned with agency priorities and sustain agency initiatives such as Trauma-Informed Care and Motivational Interviewing.
Undertake delegated agency assignments, including quality improvement teams, initiatives, task groups, committees, consultations, mentoring, or training.
Manage community concerns and participate in media requests and activities as directed by the Chief Clinical Officer.
Develop grant proposals and requests for proposals as directed, and act on behalf of the Chief Clinical Officer when requested.
Ensure assigned services comply with FBH policies, contracts, funding requirements, laws, regulations, licensing requirements, and qualitative and quantitative standards.
Direct ongoing quality and process improvement, establish metrics, and use data to evaluate results and inform program development.
Track legislative changes affecting clinical or crisis services and keep the Chief Clinical Officer informed of program challenges, opportunities, and proposed changes.
Ensure clinical staff receive appropriate orientation and training; facilitate communication between the executive team and program areas.
Promote equal employment opportunities for staff in the reporting chain and maintain positive service experiences for internal and external customers.
Develop and maintain referral sources and effective community relationships; collaborate with resources and systems such as law enforcement, DOC, and DCYF.
Provide strategic and operational leadership for Trueblood Services, including FPATH, FHARPS, OCRP, CDU, and Trueblood Housing, ensuring coordination, integration, continuity of care, effective transitions, treatment engagement, and housing stability.
Ensure Trueblood services meet applicable requirements, contracts, performance expectations, regulatory standards, and FBH policies and procedures.
Promote evidence-informed, trauma-informed, person-centered, recovery-oriented, and culturally responsive approaches for people involved with the criminal legal system.
Support coordination between Trueblood programs, internal FBH services, and community supports, including crisis, outpatient, substance use disorder, housing, and care coordination services.
Develop and maintain partnerships with courts, corrections, law enforcement, public defenders, prosecutors, healthcare and housing providers, behavioral health systems, and other community partners.
Monitor Trueblood performance, outcomes, access, engagement, housing stability, service utilization, contractual deliverables, and other measures; use data to guide quality improvement.
Identify gaps in the Trueblood service continuum and develop strategies to improve access, engagement, coordination, stabilization, and community integration.
Ensure coordination between Trueblood Services and the broader FBH crisis continuum, including CORE Crisis Services, when crisis intervention, mobile response, evaluation, or stabilization is needed.
Participate in staff selection and ensure consistent practices and adherence to policies and processes across program areas.
Support direct reports’ professional development and, in collaboration with the Chief Clinical Officer, complete timely performance appraisals.
Provide scheduled and as-needed supervision and consultation to supervisees.
Coach, consult with, and support the professional development of Directors and program leaders overseeing CORE Crisis Services and Trueblood programs, including their clinical, operational, regulatory, and partnership responsibilities.

Benefits

Paid time off accrual of up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions may qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance coverage beginning the first of the month following six months from date of hire.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan forgiveness programs for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.