ADP Lyric HCM, Sr Director Strategic Planning (National Accounts Services)

ADP • Alpharetta, GA

1d • Hybrid

About The Position

ADP Lyric HCM is seeking a Sr. Director of Business Operations within the National Accounts Services organization. This role is for individuals excited by the opportunity to redefine how organizations operate through AI, automation, and digital transformation, who see possibilities where others see complexity, and can inspire leaders and teams to embrace change while delivering tangible business results. The ideal candidate is comfortable shaping long-term transformation strategy and driving execution at scale, and excels at translating AI trends and emerging technologies into practical, high-impact business outcomes. In this role, you will drive valuable business development by using strong leadership and critical thinking skills, combining strategic thinking, AI innovation, data-driven decision making, and executive storytelling to help shape the future of the business. You will identify opportunities to accelerate growth and productivity through AI and transformation initiatives, translate complex challenges into actionable strategies, and provide leaders with the insights and recommendations needed to drive enterprise-wide impact. Your primary goal is to help drive the success of ADP Lyric HCM associates and clients. You will partner closely with senior leaders to shape transformation strategies, identify opportunities to leverage AI and emerging technologies, assess risks, and drive alignment across key stakeholders. You will bring a forward-thinking, data-informed perspective to complex business challenges, helping leaders reimagine processes, accelerate innovation, and unlock new sources of value. By synthesizing insights from across ADP, you will translate strategic priorities into actionable transformation initiatives, drive adoption and change, and ensure investments deliver measurable business outcomes. You will serve as a trusted advisor, guiding leaders through ambiguity and helping turn bold ideas into scalable, enterprise-wide impact. This role functions as a liaison between and among various departments and business units to effectively ensure that our associates, leaders, and clients have the right support and strategic focus.

Requirements

• This is not a remote position. We support a hybrid working arrangement - 3 days minimum in the local office and 2 days at home. This position will sit in our Alpharetta, GA or Parsippany, NJ office.
• 12+ years' experience in a related management capacity in a high-performance service and operational environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
• Executive presence required
• You must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment.
• Effective time management and conflict resolution skills are required.
• Ability to motivate and lead others informally; highly collaborative planning ability; superior business acumen, communication, and business judgment.
• Extensive experience in operations or process improvement, with in-depth knowledge of delivering a high-quality client experience.
• Proven history of translating progress and status into visually appealing presentations and communications for a range of audiences (including members of our Executive Committee)
• Ability to travel up to 25% of time, depending on business needs.
• Experience noted above, OR Military experience (NCO+) where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Nice To Haves

• MBA and/or advanced degree.
• Programming background a plus.
• HCM industry experience a plus.
• Excellent written and oral communication skills.
• Demonstrated ability to work across organizations with limited supervision.
• Strong analytical skills and ability to produce high quality and volume at a fast pace.
• Knowledge of the business services / enterprise software / human capital management industry
• Ability to influence and lead cross-functional teams.

Responsibilities

• Use strong leadership and critical thinking skills to assist with the operations of ADP Lyric HCM
• Lead and implement various strategic planning and business analytics processes across the ADP Lyric HCM ecosystem.
• Collaborate with SLT members to determine and prioritize business strategies and key initiatives
• Help define business development goals, success measures, and tools used to track growth and impact
• Provide recommendations and consultation to improve alignment, visibility, and execution
• Assist with budget and financial responsibilities related to projects and strategic initiatives
• Help drive partnerships that support business growth and enterprise alignment
• Determine key performance indicators and create practical ways to measure team and initiative performance
• Identify and help solve core business process problems and opportunities through analysis and insight
• Provide the VP and senior leaders with operational insight, trend analysis, and data-backed recommendations
• Leaning in with recommendations and consultation to improve alignment
• Assist with budget and financial responsibilities related to projects.
• Help drive partnerships as they relate to growth.
• Assist with the determination of key performance indicators and how to measure team performance.
• Provide tactical support to implement ideas.
• Work with leadership to deliver, monitor, and communicate progress toward goals.
• Identify and help solve core problems or opportunities within business processes.
• Provide VP and other senior leaders with insight and analysis on operations.
• Assist with assessing the risk when business decisions are made.
• Provide support and oversight and/or leadership for special projects and business initiatives from ideation to implementation.
• Lead enterprise transformation and AI initiatives that drive business growth, innovation, and operational excellence.
• Partner with senior leaders to define strategy, prioritize investments, and accelerate organizational change.
• Identify and scale AI, automation, and digital capabilities that improve business performance and customer outcomes.
• Drive cross-functional alignment, adoption, and value realization for transformational programs.
• Serve as a trusted advisor to executive leadership on innovation, emerging technologies, and business transformation.
• Translate strategic opportunities into actionable roadmaps and measurable business results.
• Champion a culture of continuous improvement, experimentation, and AI-enabled ways of working.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree