Sr Director, National IKC

DaVita • Wichita, KS

6d • Remote

About The Position

DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month. We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care. What sets DaVita IKC apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates. We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we’re investing extensively in developing both our model of care and our team. When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. We have a great opportunity for a Sr. Director of National Support. This exciting opportunity leads the non-clinical operations for our renal care management programs delivered using our Contact Center organization. The ideal candidate establishes and maintains partnerships with other corporate teams, field leaders, physicians and clinical operations teams to address operation issues and opportunities including enrollment, clinical administration and support, call center analytics, and capabilities. Additionally, the Director will oversee virtual managers and have overall responsibility for front-line teammates, while improving systems and processes to advance our overall operational effectiveness and achieve our operational goals. This Director participates in budget development and has budget accountability. REMOTE Role- preference will be for candidate to reside in MST zone

Requirements

• Bachelor’s Degree required
• 8-10 years of experience in an operational leadership role required
• Prior experience in call center leadership role preferred

Responsibilities

• Identifies, analyzes, and drives continuous operating improvements and quality performance of operating metrics, including quality, productivity, staffing, training, attrition, and budget
• Leads innovative initiatives to define world-class outbound and inbound contact center capabilities and performance; tracks emerging trends in call center operations management
• Prepares and analyzes operations performance reports by collecting, analyzing, and summarizing data and trends
• Manages a leadership and operations team to support enrollment, administration, clinical, and contact center support teams; recruits, trains, coaches, and managing performance for teammates
• Leads operational strategies by monitoring teammate performance, identifying and resolving problems, preparing and completing action plans, completing process audits, and managing system and process improvement initiatives
• Meets financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director