Sr. Director Growth Strategy/Chief of Staff

BMC Software•Boston, MA

3d•$175,500 - $254,500

About The Position

The Senior Director, Growth Strategy/Chief of Staff is a key partner to the Chief Marketing and Growth Officer, responsible for managing the team’s strategic planning and execution process to ensure the entire work of the team is aligned with BMCHS strategic goals. This individual will contribute to the attainment of the organization’s desired growth and overarching objectives by providing strategic guidance to leadership surrounding industry dynamics, corporate strategy and the identification of non-organic and expansion opportunities. Reporting to the Chief Marketing and Growth Officer, this seasoned advisor will serve as an integral member of the team; the ideal candidate will possess extensive healthcare knowledge, and a track record of building and maintaining positive internal and external working relationships. This is a unique opportunity to join the Marketing and Growth team at BMC that serves the critical role of being in continuous communication with our community to partner and deliver the best health care possible. We are looking for visionary and innovative team players who want to be part of our mission to boldly transform health care through a focus on health equity, diversity and inclusion, and putting the patient at the center of all we do. We offer our employees an array of wellbeing services, competitive pay, and a wide range of benefits, including a highly subsidized health care plan for employees and their family members. BMC is proud to be one of Becker’s Top 150 Places to Work in Healthcare nationally, and also to be the Lown Institute’s #1 Most Racially Inclusive Hospital in the country.

Requirements

B.A. or B.S. from four-year college or university
Requires a minimum of 10 years of experience in a healthcare or business environment, with a minimum of 5 years management experience.
Prior management experience, with experience developing and launching complex programs for clients in a cross-functional environment
Driven and collaborative strategic thinker with the ability to quickly understand, assimilate, and critically interpret information and evolving industry data.
Proven capability to thrive in a dynamic and fast-paced multifunctional team environment; well-organized and operationally effective in developing and executing program strategies with a flexible and solution-driven attitude.
Ability to manage multiple high priority projects simultaneously and prioritize to meet key deadlines
Strong critical reasoning and quantitative analysis skills; ability to quickly break down complex problems, identify critical issues, and support findings with data
Track record of successfully building strong working relationships across a wide spectrum of internal and external partners.
Strong interpersonal skills and emotional intelligence with an ability to work effectively in a team and collaborate with a variety of stakeholders at all levels of the organization.
Ability to effectively communicate and engage with people from diverse backgrounds
Proficient in Microsoft Word Suite and digital project management / CRM software.
Demonstrates an entrepreneurial, innovative, problem solving, and flexible approach.

Nice To Haves

MBA, MPH or other advanced degree preferred
Knowledge of budget management and financial reporting is preferred
deep and established connections in the community a plus

Responsibilities

Advise and support the development and articulation of our Community Relations, Development and Marketing/Communications long-term strategies
Provide oversight or manage key strategic projects related to growth as needed
Identify key emerging trends impacting our environment and strategic opportunities
Monitor competitive landscape to identify emerging areas of opportunity and potential risks
Lead team in the creation of comprehensive presentation materials which clearly communicate financial analysis, incorporate strategic perspective, and coherently drive toward a recommendation / conclusion
Perform ad hoc strategic analysis to support executive decision making
Align work of Marketing & Growth team with organizational priorities to strategically guide and amplify thought leadership
Provide advisory, operational and analytic support to the Chief Marketing & Growth Officer; staying apprised of the work across Boston Medical Center Health System with key stakeholder and ensuring departmental involvement, when needed
Work with the Chief Marketing & Growth Officer and other key stakeholders, providing day-to-day oversight of a portfolio of organizational, strategic, operational and administrative activities
Serve as a Proxy for the Chief Marketing & Growth Officer in meetings with key stakeholders and departments across Boston Medical Center Health System
Collaborate with Marketing & Growth leadership to develop long and short-term objectives, consistent with the philosophy and mission of the organization
Maintain and support the Chief Marketing & Growth Officer on the work associated with the BMCHS Strategic Plan
Develop improvement initiatives and operational plans to optimize departmental resources
Facilitate the annual planning and goal setting process
Facilitate the process of project solicitation, selection, prioritization, implementation, and monitoring
Provide ad-hoc analysis and decision support
Ensure/prepare agendas, memos, correspondence and briefing materials for key meetings, and ensure that appropriate follow-up actions are taken
In concert with the Strategic Planning Project Management function, maintain an overview of initiatives across the organization to identify synergies, opportunities and overload
Responsible for monitoring progress of strategic initiatives and reporting status to senior management. Identify roadblocks and escalate issues as needed. Project financial impact of initiatives and track progress post implementation
Develop infrastructure and monitoring tools to track progress against goals and key performance indicators
Prepare reports, briefings and presentations on related issues for a variety of audiences, including senior management and the Board of Directors
Manage and lead a high-performing team, including supervising a direct report across the Marketing & Growth sub-teams; monitor, analyze, and improve team performance; provide expertise, coaching, and development to team members and drive thought leadership
Maintain and build effective working relationships with other departments and functions within the organization
As an “affiliate” of the Strategy team, manage any strategy team resources allocated to support Marketing & Growth projects
Participate in improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data and providing input to department discussions. Proactively recommend and develop processes and methodologies to improve business processes
Build/maintain working knowledge of health care market, trends, industry standard methods and other tools relevant to planning and development expertise.