Sr Director, Field Visual Merchandising

Gap Inc.•New York, NY

About The Position

About the Role The Senior Director, Field Visual Merchandising leads the brand’s field visual function, setting the strategic direction for how brand vision is translated and executed across all store environments. Reporting to the Head of Stores, this role serves as the primary liaison between HQ Visual and Field Leadership, ensuring alignment between creative intent and operational execution to drive a consistent, customer-centric experience and profitable sales. What You'll Do Visual Strategy & Direction • Define and lead the field visual merchandising strategy, influencing enterprise visual direction to ensure alignment with brand vision and business goals Translate HQ visual direction into scalable, actionable frameworks for field execution • Establish consistent visual standards, priorities, and success metrics across all store formats and markets • Leverage customer insights and business data to inform merchandising decisions and optimize impact HQ–Field Integration • Serve as the primary connector between HQ Visual, Stores, and Field Leadership • Create structured feedback loops to influence HQ strategy, tools, and processes based on field insights • Partner cross-functionally to ensure strategies are executable and optimized for stores Field Visual Leadership • Lead and develop a multi-level field visual organization across multiple regions, formats, and market dynamics. • Build a strong talent pipeline through coaching, capability building, and succession planning • Define and uphold organizational structure, ways of working, and performance expectations across regions Execution Excellence • Drive consistent, high-quality execution of visual standards while enabling market-level localization when appropriate • Establish routines and tools to assess execution, monitor performance, and continuously improve outcomes • Ensure alignment of visual execution with business priorities and store operations Business & Cross-Functional Impact • Drive measurable impact on sales, conversion, customer satisfaction, and productivity through visual merchandising strategy and execution. Influence enterprise initiatives, prioritization, and investment decisions as part of Stores leadership team. • Partner with Finance and Operations to align visual strategies with financial and operational goals Leadership Expectations • Acts as the senior field voice in shaping visual and store experience strategy. Leads multiple teams of leaders with accountability for end-to-end results • Influences senior leadership decisions and cross-functional priorities. • Solves complex, ambiguous problems and drives innovative, scalable solutions. • Lead change management for new visual strategies, tools, and ways of working across the field organization Who You Are Qualifications • 12–15+ years of progressive retail leadership experience, including multi-unit and field-based roles • Deep expertise in visual merchandising, field operations, and strategy development • Proven ability to translate creative vision into scalable, operational execution • Strong leadership capability with experience leading leaders and large, distributed teams • Exceptional communication and influencing skills with the ability to partner at senior (VP+) levels • Strong business acumen with the ability to connect visual strategy to financial outcomes At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

Requirements

12–15+ years of progressive retail leadership experience, including multi-unit and field-based roles
Deep expertise in visual merchandising, field operations, and strategy development
Proven ability to translate creative vision into scalable, operational execution
Strong leadership capability with experience leading leaders and large, distributed teams
Exceptional communication and influencing skills with the ability to partner at senior (VP+) levels
Strong business acumen with the ability to connect visual strategy to financial outcomes

Responsibilities

Define and lead the field visual merchandising strategy, influencing enterprise visual direction to ensure alignment with brand vision and business goals
Translate HQ visual direction into scalable, actionable frameworks for field execution
Establish consistent visual standards, priorities, and success metrics across all store formats and markets
Leverage customer insights and business data to inform merchandising decisions and optimize impact
Serve as the primary connector between HQ Visual, Stores, and Field Leadership
Create structured feedback loops to influence HQ strategy, tools, and processes based on field insights
Partner cross-functionally to ensure strategies are executable and optimized for stores
Lead and develop a multi-level field visual organization across multiple regions, formats, and market dynamics.
Build a strong talent pipeline through coaching, capability building, and succession planning
Define and uphold organizational structure, ways of working, and performance expectations across regions
Drive consistent, high-quality execution of visual standards while enabling market-level localization when appropriate
Establish routines and tools to assess execution, monitor performance, and continuously improve outcomes
Ensure alignment of visual execution with business priorities and store operations
Drive measurable impact on sales, conversion, customer satisfaction, and productivity through visual merchandising strategy and execution.
Influence enterprise initiatives, prioritization, and investment decisions as part of Stores leadership team.
Partner with Finance and Operations to align visual strategies with financial and operational goals
Acts as the senior field voice in shaping visual and store experience strategy.
Leads multiple teams of leaders with accountability for end-to-end results
Influences senior leadership decisions and cross-functional priorities.
Solves complex, ambiguous problems and drives innovative, scalable solutions.
Lead change management for new visual strategies, tools, and ways of working across the field organization