Sr. Director, Engineering - Customer Experience Services
About The Position
Adobe is seeking a Senior Director of Engineering to lead the vision, strategy, and execution of Growth Apps for Customer Experience Services (CES). The role shapes and scales enterprise-grade AI applications and defines how customers use intelligence-driven interfaces and workflows. CES Growth Apps turn customer experience intelligence, AI, and orchestration into repeatable systems that drive adoption, retention, and expansion. They connect Adobe’s core platforms and AI capabilities with product-led experiences, go-to-market teams, and customer success. The leader owns the engineering strategy for CES Growth Apps and partners closely with Product, Design, and AI/ML to deliver integrated, user-centric solutions that meet enterprise standards. The role calls for a strategic engineering leader who can guide high-stakes technical decisions, foster an inclusive and creative engineering culture, develop engineering leaders and individual contributors, and represent the team within Adobe and externally.
Requirements
- At least 5 years leading Engineering Directors and Senior Managers in a matrixed, high-growth environment.
- At least 15 years of software engineering experience, including significant leadership of teams building complex AI-powered web applications at scale.
- Strategic thinking combined with hands-on technical depth, including the ability to articulate trade-offs, evaluate system architecture, and influence at all levels.
- Strong communication and storytelling skills.
- Ability to translate complex technical ideas for executive stakeholders and cross-functional teams.
- Bachelor’s or advanced degree in Computer Science or a related field, or equivalent practical experience.
Nice To Haves
- Proven success delivering 0-to-1 product experiences, especially in AI, data platforms, or enterprise SaaS.
- Learning from launching Marketing agents, Ad tech, or Sales tech products.
- Demonstrated ability to drive user experience excellence through engineering and partner effectively with product design and research teams.
Responsibilities
- Lead the vision, strategy, and execution of Growth Apps for Customer Experience Services.
- Own the engineering strategy for CES Growth Apps and deliver integrated, user-centric, enterprise-grade solutions in partnership with Product, Design, and AI/ML.
- Foster a high-performing, inclusive, and creative engineering culture focused on iteration, design excellence, and technical rigor.
- Mentor and grow engineering leaders and individual contributors, attract talent, and enable career development.
- Maintain a strong technical grasp of the team’s architecture and engineering decisions, and guide high-stakes decisions.
- Represent the team as a thought leader at industry events, conferences, and developer communities.
Benefits
- Certain roles may be eligible for long-term incentives in the form of a new-hire equity award.
- Adobe describes its benefits programs as comprehensive.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
