Sr. Director, Business Operations- Miami, FL (Onsite)

Loud and Live Inc•Miami, FL

20h•Onsite

About The Position

Loud And Live is seeking a strategic, financially driven, and client-focused Senior Director – Business Operations to lead the business performance, client strategy, and operational success of the company's Events Division. This executive leadership role is responsible for overseeing the full lifecycle of the event portfolio from business development and client acquisition through scope development, contract review, budgeting, forecasting, operational oversight, and post-event financial reconciliation. The Senior Director is accountable for ensuring every event is strategically positioned, financially successful, operationally executable, and delivered with exceptional client service. Working cross-functionally with Production, Venue Operations, Concessions, Sponsorship, Marketing, Finance, and Executive Leadership, this role drives revenue growth, operational excellence, and long-term client partnerships while overseeing the overall performance and profitability of the Events Division. Success in this role will be measured not only by flawless event execution, but by client retention, revenue growth, forecasting accuracy, profitability, and the ability to scale the Events Division through strategic partnerships and operational excellence.

Requirements

8+ years of progressive leadership experience in event operations, experiential marketing, agency services, venue management, hospitality, or live entertainment
Strong background in client services, account management, or business operations with a proven ability to manage executive-level relationships
Demonstrated experience overseeing budgets, financial forecasting, contract administration, and event profitability
Experience developing scopes of work, operational proposals, and service agreements
Strong commercial mindset with the ability to balance client expectations with operational execution and financial performance
Exceptional leadership, communication, negotiation, and presentation skills
Experience managing cross-functional teams in fast-paced, project-driven environments
Ability to oversee multiple high-profile projects simultaneously while maintaining attention to detail and financial accountability
Proficiency in Microsoft Office, project management software, CRM platforms, and financial reporting tools
Ability to work evenings, weekends, and travel as business needs require

Nice To Haves

We are looking for a business-minded leader who understands that successful events are built through exceptional client service, disciplined financial management, and operational excellence.
The ideal candidate thinks like an agency executive, leads like an operator, and manages like a business owner—someone who can build lasting client relationships, drive revenue growth, oversee financial performance, and ensure every event delivers both an outstanding experience and a strong business outcome.

Responsibilities

Own full financial oversight of the Events Division, including forecasting, budgeting, profitability analysis, and performance reporting
Develop annual operating plans, revenue forecasts, departmental budgets, and staffing models
Monitor event profitability and operational margins while identifying opportunities to improve financial performance
Review and approve event budgets, labor models, pricing strategies, and resource allocations
Oversee post-event financial reconciliation and ensure accurate reporting of labor, vendor expenses, revenues, and event performance
Partner with Finance to manage forecasting, cash flow expectations, invoicing, collections, and financial reporting
Serve as the executive point of contact for key clients, promoters, agencies, municipalities, venue partners, and strategic stakeholders
Manage inbound event inquiries and guide opportunities through qualification, scoping, budgeting, and execution planning
Lead discovery meetings, site visits, presentations, and operational walkthroughs with prospective and existing clients
Build long-term client relationships that generate repeat business and strategic partnerships
Ensure exceptional client service throughout the event lifecycle from proposal through final reconciliation
Conduct post-event business reviews and identify opportunities for future engagements
Oversee development of event scopes of work, operational plans, staffing assumptions, and service deliverables
Partner with Sales and Legal teams to review contracts, service agreements, and operational obligations
Ensure project scopes accurately reflect operational capabilities, timelines, and financial expectations
Review change orders, scope modifications, and client requests throughout project lifecycles
Mitigate operational and financial risk through proactive planning and contract management
Drive incremental revenue by identifying opportunities to expand event scopes and integrate internal services
Partner with clients to incorporate Production, Concessions, Venue Services, Fabrication, Logistics, Staffing, Hospitality, and other company capabilities into event solutions
Work collaboratively with internal department leaders to maximize cross-selling opportunities and operational efficiencies
Support venue programming initiatives and identify opportunities to increase venue utilization and recurring revenue
Develop strategies to strengthen client retention and grow account value through expanded service offerings
Lead and mentor the Director of Events while establishing performance expectations and departmental objectives
Oversee staffing strategies, organizational planning, and resource allocation across the event portfolio
Review departmental workloads and ensure operational resources are aligned with business priorities
Establish and maintain SOPs, planning processes, reporting standards, and performance metrics
Foster a culture of accountability, collaboration, financial discipline, and exceptional client service
Evaluate new event opportunities based on financial viability, operational feasibility, and strategic alignment
Support executive leadership in long-range planning, venue programming, and portfolio expansion initiatives
Analyze event performance data and market trends to identify growth opportunities
Develop operational strategies that improve scalability, efficiency, and profitability across the division
Represent the Events Division in executive meetings, client presentations, industry functions, and strategic planning initiatives