Sr. Director - Area Operations

The Wendy's Company • Columbus, OH

23h • $189,000 - $340,000 • Hybrid

About The Position

The Sr. Director - Area Operations leads market growth across half of the Company division by ensuring Directors of Area Operations implement strategic brand initiatives that achieve sales and customer-count growth, operational objectives, financial results, customer satisfaction, and human-resource development objectives. The role focuses on protecting Wendy’s brand reputation by driving customer satisfaction across all restaurants. It uses corporate resources, strategic partnerships, peers, and support functions to achieve business goals while following Company guidelines and ethical business practices. The portfolio averages 5–7 Directors of Area Operations and approximately 200 company-owned restaurants.

The position leads and develops a team of Directors of Area Operations, overseeing profitability, sales, staffing, talent development, and restaurant operations. It also contributes to business planning and budgets, and works with Development staff on capital investment, relocation, remodel, and closure decisions.

Work is expected to be performed primarily at Wendy’s restaurants or other field locations designated by the Company. When not working at a Wendy’s location, remote work is permitted, subject to managerial approval and business needs.

The listed base pay range is $189,000–$340,000 per year. The target annual bonus is 30% of annualized base salary, based on actual company and personal performance. Benefits and incentives are subject to applicable plans, policies, eligibility, and terms.

Requirements

• At least 7 years of experience with increasing responsibility in operations management, including significant P&L management experience with multi-unit operators.
• Ability to lead, influence, and develop organizational capability and achieve results with diverse stakeholders.
• Ability to establish and build effective relationships across the organization; strong communication skills and ability to engage and motivate people.
• Strong strategic thinking and ability to lead growth and change initiatives.
• Superior operating skills and financial and marketing acumen.
• Self-motivated, results-oriented, customer-focused team player who is accountable for performance and takes ownership.
• High energy and ability to react quickly and decisively, assertively take a position, and make decisions.

Nice To Haves

• Bachelor’s degree preferred.
• MBA or master’s degree preferred.

Responsibilities

• Lead and develop a team of 4–6 Directors of Area Operations, building leadership capabilities, improving performance, developing a talent pipeline, and ensuring annual operating plans can be executed.
• Maximize Company restaurant profit objectives and guide subordinates in achieving territory profit objectives in collaboration with finance partners.
• Maximize Company sales objectives against budget and prior year; guide subordinates in achieving sales objectives and work with cross-functional teams on programs that increase customer counts and sales.
• Manage the development and utilization of human resources, staffing and turnover goals, workforce diversity and inclusion, employee development, and processes that support motivation and productivity.
• Manage performance management and succession planning in the Area with the HRBP, and ensure adherence to federal, state, and local employment laws.
• Deliver a guest-centric operating model by ensuring Model of Excellence metrics are met or exceeded at all Company locations.
• Provide insight and testing feedback to RSC teams developing programs and initiatives to drive sales, traffic, and profit growth.
• Participate in restaurant planning, including developing and implementing business plans and budgets.
• Work with Development staff to advise on location viability for capital investment, relocation, remodel, and closure.

Benefits

• Parental leave
• Free Employee Assistance Program (EAP) sessions
• Company 401(k) match
• Other benefits, subject to eligibility and applicable plan terms
• Target annual bonus of 30% of annualized base salary, based on actual company and personal performance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed