Sr Dir, Inbound Product Mgmt

ServiceNow•Washington, DC

18h•$254,500 - $445,400•Hybrid

About The Position

The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automations. This is a very strategic position for our company. As a Sr. Director of Product Management, you will be in a position to hire the best team possible, lead cloud infra innovation, influence product direction, define architecture and ensure quality of product. As a Sr. Director of Product Management, you will be responsible for leading a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team. This role will require you to interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line, developing mission critical software solutions, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
Strong problem-solving, debugging skills and an aptitude for learning new technologies
10-15 years of product management, engineering or relevant industry experience in high tech or strategic consulting firms

Nice To Haves

Experience with cloud platforms like Amazon, OpenStack, Azure
Experience with ServiceNow Platform
Experience working with a continuous integration continuous deployment environment
Experience developing scalable and distributed systems with either Java/C++/C# and scripting language JavaScript/Python/Ruby/PHP/ Perl in a UNIX or Windows environment

Responsibilities

Lead cloud infra innovation, influence product direction, define architecture and ensure quality of product.
Lead a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations.
Lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.
Interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency.
Define product and roadmap focusing on bottom-line and top-line.
Develop mission critical software solutions.
Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines.
Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal.
Work closely with architects and engineering directors to design reliable, secure and scalable solutions while ensuring a frictionless user experience.
Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success across a cross-functional team.
Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow.
Management of resources, staffing, mentoring, and leading a best-of-class engineering team.