Dir, Business Operations Mgmt

Lam Research•Fremont, CA

1d•$155,000 - $324,000•Hybrid

About The Position

The group you’ll be a part of CSBG Installed Base Productivity Group. The impact you’ll make: You will build and operationalize a field readiness capability that directly improves how new products are introduced, adopted, and scaled in the field. Your work will reduce time from product development to field readiness and ramp, and product release, eliminate gaps in transition execution, and establish clear accountability across Product, Support, and Field organizations. By defining success criteria and driving consistent execution, you will enable account teams to deliver new product introductions with confidence and drive better customer outcomes.

Requirements

Bachelor's degree or equivalent with 8 - 10 years of related experience
5+ years in management
Strong experience in field/service operations and/or new product introduction
Track record of building and scaling teams or operating models
Establishing clear ownership and accountability
Delivering measurable outcomes in customer-facing environments
Comfortable leading through others
Aligning senior stakeholders
Driving change where processes and ownership are not yet well-defined

Nice To Haves

An advanced degree preferred
Experience in semiconductor equipment or other installed base, customer-facing industries is strongly preferred
Combination of product knowledge, field/service leadership, and new product transition experience
Experience working across Product Development, Product Support, Operations, and Field organizations
Driving execution in structured development frameworks

Responsibilities

Define and implement a standardized field readiness model, including success criteria, deliverable ownership, accountability systems, and measurable KPIs that ensure consistent execution across all new products.
Build and scale the field readiness organization, defining scope and hiring plans, and ensuring field productivity owners and account teams have the information and guidance needed to execute product introductions and ramps effectively.
Lead a team of program managers responsible for New Product Transition (NPT) execution within the Product Development & Release(PDR) framework.
Ensure transition deliverables across CSBG, Product Groups, Operations, and Product Support are clearly defined, aligned to field readiness outcomes, and delivered with full ownership.
Redesign PDR processes and documentation to reflect actual deliverables and accountability, ensuring NPT drives PDR execution outcomes rather than activity tracking.
Align stakeholders on readiness deliverables, success criteria, and accountability, while identifying and resolving systemic gaps that impact product transition and field execution.