Sr Dir, Global Sales Technology & Enablement
About The Position
Otis is a global leader with a multi-billion-dollar installed base and a highly localized commercial execution model across Service, Modernization, and New Equipment. We are modernizing how our sales teams engage customers and drive growth through advanced digital tools. We are seeking a Senior Director, Global Sales Technology & Enablement, to lead the evolution of our sales technology ecosystem and seller experience. This is a high-impact, enterprise role accountable for ensuring that sales tools are not just deployed—but fully adopted, embedded, and deliver measurable productivity and commercial outcomes at scale. This role sits at the intersection of Global and Regional Sales and Digital Technology, with a primary mandate to define, deliver, and drive adoption of modern sales technology. The focus is on creating a seamless, intuitive seller experience through an optimized tech solutions —enabling sellers to work smarter, leverage data effectively, and spend more time engaging customers and winning business.
Requirements
- 10–12+ years in sales, commercial excellence, sales operations, or sales technology roles
- Experience in global, matrixed organizations with strong regional ownership
- Proven track record of driving digital adoption and commercial transformation
- Experience working closely with Digital technology on enterprise platforms (e.g., CRM, CPQ)
- Strong understanding of sales processes & technology, and commercial execution
- Deep experience in tool adoption, and enablement
- Data-driven mindset with ability to translate insights into action
- Ability to influence senior stakeholders and drive alignment globally
- Strong balance of strategy, execution, and operator mindset
Responsibilities
- Define and execute a global vision and roadmap for sales technology enablement
- Translate business priorities into clear, actionable requirements for tools and platforms
- Define role-based standards (“what good looks like”) for sellers, managers, and sales ops
- Ensure tools simplify and reinforce sales processes, embedding into real customer workflows
- Lead enterprise-wide efforts to drive sustained adoption and effective usage
- Embed tools into training, onboarding, coaching, and readiness programs
- Identify adoption gaps and friction points; lead targeted improvements
- Define and track value realization metrics (productivity, pipeline quality, seller experience)
- Establish and lead end-to-end business governance of sales tools
- Define global standards, guardrails, and prioritization frameworks with regional flexibility
- Manage a structured global backlog in partnership with Digital/IT and regional stakeholders
- Drive simplification and standardization, reducing fragmentation and manual workarounds
- Serve as the primary business partner to Digital Technology for sales tools
- Align closely with Sales Leaders, Pricing, Finance, and Sales Ops
- Represent the voice of the seller, ensuring tools enable real-world selling and deal execution
- Influence stakeholders across regions to drive alignment and adoption without direct authority
- Define and track KPIs including adoption, usage quality, cycle time, data quality, and seller satisfaction
- Leverage analytics and insights to continuously optimize tools and processes
- Demonstrate measurable business impact to senior leadership
- Lead continuous improvement to move from tool deployment → consistent value delivery at scale
Benefits
- Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects
- Employee Scholar Program through which Otis sponsors colleagues to pursue degrees or certification programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
