Sr. Desktop Technician

University Health

10d•Onsite

About The Position

Keep technology running so caregivers can focus on what matters most—providing exceptional patient care. At University Health, technology plays a critical role in supporting our mission to deliver high-quality healthcare. As a Senior Desktop Technician, you'll be the trusted technical expert who keeps our workforce connected, productive, and supported. From troubleshooting complex desktop issues to deploying new technology and supporting audio-visual solutions across the organization, you'll make a direct impact on the employee experience and the care we provide to our patients. If you're a customer-focused IT professional who enjoys solving technical challenges, working with diverse technologies, and helping others succeed, this is the opportunity for you.

Requirements

Associate degree in Computer Science, Management Information Systems, Industrial Technology, Business Management, or an equivalent combination of education and related experience.
Three (3) years of experience providing computer hardware and software support.
Strong knowledge of desktop hardware, software applications, and peripheral devices.
Working knowledge of network protocols, including TCP/IP, and common operating systems.
Demonstrated ability to troubleshoot technical issues, adapt to changing technologies, manage multiple priorities, and work independently as well as collaboratively.
Excellent verbal, written, and customer service skills.

Nice To Haves

Experience supporting technology in a healthcare environment.
Technical certifications such as CompTIA A+, Microsoft, or similar industry-recognized credentials.

Responsibilities

Provide advanced desktop support to employees both remotely and onsite.
Diagnose and resolve hardware, software, printer, peripheral, and operating system issues.
Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, and related technology.
Support Microsoft applications, business software, and other enterprise technologies.
Configure and troubleshoot multimedia and audio-visual equipment, including Zoom, Microsoft Teams, conference room technology, and presentation systems.
Document incidents, service requests, problems, and changes while ensuring timely resolution and follow-up.
Perform basic network troubleshooting, including connectivity and TCP/IP-related issues.
Serve as a liaison between end users, vendors, and IT teams to resolve technical issues efficiently.
Assist with organization-wide technology deployments, upgrades, and implementation of third-party solutions.
Educate and train users on software applications and technology best practices.
Participate in technology projects while managing priorities and meeting project timelines.
Promote continuous improvement, exceptional customer service, and adherence to organizational and regulatory standards.