AVP, Sr Deposit Operations Officer

Cathay Bank•Rosemead, CA

9d•Onsite

About The Position

Assist Deposit Operations with branch operations related matters. Make oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provide decision-making guidance, as necessary on more complex inquiries. Understands the functions of systems used by the branches. Identifies resolves and/or escalates operational problems or concerns. Revise existing policies and procedures that are focused on creating operational efficiencies and minimizing operational and compliance risk. Plans, organizes, and implements various small to moderate scope operations projects. Perform assigned tasks with minimal supervision.

Requirements

3- 5 years of deposit operations experience, preferably in a back-office environment required.
Strong understanding of banking regulations and operational controls.
Ability to read and interpret complex regulations and provide written procedures that are easily understandable.
Must have excellent oral, written, and interpersonal communication skills and be able to communicate clearly at all levels.
Must be detailed oriented with excellent follow-through skills and the ability to function in a team environment.
Exercises good judgment when providing decision-making guidance that impacts both internal and external customers.
Must be committed to seeking opportunities for improvement and increasing efficiency.
Great quality and quantity of work, job knowledge, customer service skills, problem solving, and ability to work independently and demonstrate initiative in new assignments.

Nice To Haves

Bilingual (English and Mandarin or Cantonese) a plus.

Responsibilities

Answers branch or department inquiries on branch operations, policy/procedures, customer service, compliance, and training related issues.
Analyze and resolve any related procedural issues.
Develops and documents new or changes in the branch process and procedures improving the efficiency of overall branch operations.
Plans and conducts branch quality-control reviews, assess and document identified operational and compliance risks, identify operational deficiencies/weaknesses, reinforce established policies and procedures, and provide the necessary training.
Reviews branch audit reports and call logs to identify trends and develop solutions and training to address identified issues and/or gaps.
Interacts in an effective and professional manner with all levels demonstrating commitment to quality customer service.
Has an in-depth understanding of the various systems used by the branch network.
Reviews Business and Consumer New Account Documentation to ensure compliance.
Plans, coordinates, and participates in the monthly Customer Service and Sales Manager (CSSM) meeting.
Participates in conversion activities during new branch/closure/mergers/acquisitions by providing operational support as applicable.
Assists in conducting and implementing projects of small to moderate scope.
Performs Quality Control testing to identify document errors, track trends, and escalate findings to department managers for timely remediation.
Performs other assignments as deemed necessary by the Bank.