Deposit Operations Specialist

Peoples Bank and Trust•McPherson, KS

6d•Hybrid

About The Position

The Deposit Operations Specialist is responsible for a wide variety of duties in the Deposit Operations Department. This position will perform various daily tasks related to the day-to-day operations of the bank, including professional administrative support and technical service. The Deposit Operations Specialist is responsible for delivering exceptional customer service while supporting and promoting the bank's products and services.

Requirements

High School Diploma or equivalent required
Complete knowledge of Teller, CSR, and Frontline Manager positions, as well as best practices for deposit services
Working knowledge of deposit systems, including iCore, Proof 21, and Account Origination
Knowledge of effective training strategies with regards to design and implementation
Full understanding of all PBT policies and procedures related to bank’s core function
General knowledge of legal requirements related to deposit practices
2+ years customer service experience required
Manage multiple responsibilities with strict deadlines
Strong written and verbal communication skills
Attention to detail
Applied leadership
Good independent judgment
Project management
Strong awareness of effective training strategies
Effective collaboration and ability to function well within a team setting
Self-motivation
Self-management
Ability to consistently follow through on tasks
Problem-solving
Organized
Analytical
Positive attitude
Interpersonal skills
Time management
Computer literacy
Strong ability to multi-task
Proficiency with large server-based application and Microsoft Office products
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use their hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
The employee must occasionally lift and/or move up to 25 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time
Ability to deal with a variety of variables under only limited standardization
Strong numeric capabilities; ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions
Ability to read, analyze, and interpret documents
Ability to communicate clearly

Nice To Haves

2+ years banking experience preferred

Responsibilities

Implement new products and services by providing necessary training and support materials
Review inbound/outbound documents and account maintenance items to ensure compliance with all applicable regulations and bank standard practices
Process daily Certificate of Deposit Notices, including renewals, advance renewals, and advance interest
Document standard operating procedures to ensure consistency in processes and review current processes to ensure effectiveness and efficiency
Update the system and communicate deposit rates to branches
Process returned mail and update address changes
Support frontline deposit staff through multiple channels
Review, balance, and reconcile specific internal GL accounts and/or deposit accounts
Create and update CSR and Teller files
Participate in continuing education to stay up to date on rules and regulations, as well as educate others
Process and record charge-off deposit accounts
Various other duties as assigned