Bilingual (French) Sr. Customer Success Manager
About The Position
Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible. We’re searching for a Bilingual Sr. Customer Success Manager (French / English) to join our Customer Success team in a remote capacity within the province of Québec. The ideal candidate is team‑oriented, embraces challenges, keeps the customer first, and builds strong relationships that drive retention, ROI, and long‑term growth in a fast‑moving environment.
Requirements
- 5–7 years of customer‑facing experience in Customer Success or account management.
- Bilingual English/French required.
- Strong customer success fundamentals, including retention strategy, expectation‑setting, and empathetic relationship management.
- Clear, confident communicator with excellent written, verbal, and presentation skills; comfortable engaging senior and executive stakeholders.
- Organized, proactive problem solver who prioritizes effectively, pays close attention to detail, and diagnoses root causes—not just symptoms.
- Self‑starter mindset with a proven ability to own accounts, drive outcomes, and adapt to changing priorities.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Familiarity with Salesforce and Applied products is a plus.
Responsibilities
- Deliver customer‑centric, high‑quality service that drives satisfaction and strong NPS.
- Collaborate with internal teams to resolve issues, escalate product feedback, and support timely solutions.
- Set clear expectations with customers to enable successful product use and outcomes.
- Develop and execute account plans to support retention and long‑term relationship growth.
- Lead Quarterly Business Reviews, tracking value, usage, wins, risks, and product updates.
- Monitor customer health and engagement, using data and insights to inform internal improvements and customer strategy.
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
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What This Job Offers
Job Type
Full-time
Career Level
Senior
