Bilingual (French) Sr. Customer Success Manager

Applied Systems Canada•Quebec, QC

2d•CA$95,000 - CA$130,000•Remote

About The Position

We’re searching for a Bilingual Sr. Customer Success Manager (French / English) to join our Customer Success team in a remote capacity within the province of Québec. The ideal candidate is team‑oriented, embraces challenges, keeps the customer first, and builds strong relationships that drive retention, ROI, and long‑term growth in a fast‑moving environment.

Requirements

5–7 years of customer‑facing experience in Customer Success or account management.
Bilingual English/French required.
Strong customer success fundamentals, including retention strategy, expectation‑setting, and empathetic relationship management.
Clear, confident communicator with excellent written, verbal, and presentation skills; comfortable engaging senior and executive stakeholders.
Organized, proactive problem solver who prioritizes effectively, pays close attention to detail, and diagnoses root causes—not just symptoms.
Self‑starter mindset with a proven ability to own accounts, drive outcomes, and adapt to changing priorities.
Bachelor’s degree or equivalent experience
up to 15% travel required.

Nice To Haves

familiarity with Salesforce and Applied products is a plus

Responsibilities

Deliver customer‑centric, high‑quality service that drives satisfaction and strong NPS.
Collaborate with internal teams to resolve issues, escalate product feedback, and support timely solutions.
Set clear expectations with customers to enable successful product use and outcomes.
Develop and execute account plans to support retention and long‑term relationship growth.
Lead Quarterly Business Reviews, tracking value, usage, wins, risks, and product updates.
Monitor customer health and engagement, using data and insights to inform internal improvements and customer strategy.