Sr Customer Success Manager

Jitterbit

7h•Remote

About The Position

Jitterbit is seeking a highly dedicated and enthusiastic Customer Success Manager for the Latam region. This role is pivotal in the post-sales phase, focusing on nurturing and enhancing relationships with existing customers, driving satisfaction, and identifying expansion opportunities. The Customer Success Manager will act as a trusted advisor, building strong relationships, driving strategic agendas, and ensuring Jitterbit's solutions deliver exceptional value. This role requires excellent communication skills, innovative problem-solving, and close collaboration with cross-functional teams. Based in Sao Paulo, Brazil, the individual will be the local face of Jitterbit for Latam clients, understanding their regional nuances.

Requirements

Proven track record in managing and growing customer accounts within a B2B environment.
Ability to identify upsell and cross-sell opportunities.
Ability to communicate across any stakeholder level, with a key focus on C-level, and understand how interests drive those personas.
Exceptional communication skills, spanning in-person meetings, phone conversations, and written correspondence in both Portuguese and English.
Strategic thinking and planning capabilities, enabling the development and execution of effective account and territory plans.
Experience in a high-growth, fast-paced start-up.
Familiarity with SaaS and B2B technology sales.
An entrepreneurial mindset that embraces innovative problem-solving and an eagerness to explore new approaches.
Strong organizational skills and acute attention to detail.
Collaborative nature, allowing seamless work with colleagues from diverse backgrounds.
Demonstrated strong adaptability and resilience, emotional intelligence, and cultural empathy.
Experience with CRM systems.
Knowledge of communication platforms (Slack or similar).
Experience with product usage data analysis.

Nice To Haves

Sales background.
Experience in integration/iPaaS/API Management.

Responsibilities

Build and nurture strong, enduring relationships with the existing customer base.
Gain insights into customer needs and challenges, positioning yourself as a trusted advisor.
Drive strategic agendas and initiatives with clients, aligning their business objectives with Jitterbit's solutions.
Ensure Jitterbit's technology continues to deliver exceptional value, enabling further expansion and growth.
Serve as the main point of contact for customer inquiries, concerns, and strategic discussions.
Provide clarity and guidance to clients through in-person interactions, phone conversations, and written correspondence.
Identify innovative solutions to customers' pain points.
Collaborate closely with cross-functional teams to ensure a seamless and holistic approach to customer satisfaction.
Be the local face of Jitterbit for Latam clients, understanding their regional nuances.