Sr. Customer Services Coordinator
About The Position
Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!
Requirements
- Minimum of 5 year of experience in Customer Service or related fields preferred
- Excellent in written, interpersonal communications and organization skills
- Strong customer service, ethics and ability to be empathetic and accept ownership
- Detail oriented with excellent time management
- Ability to Multi-task with minimum supervision and meet established deadlines
- Independent person who also is a strong team player
- Experience in a fast-paced environment
- Proficient with MS Office applications with a strong emphasis on Excel and Outlook
Nice To Haves
- Prior experiences handling small parts component is a plus
Responsibilities
- Process product returns and conduct product failure analysis
- Ensure a high level of customer service is delivered to all customers
- Handle the day-to-day RMA Receiving activities
- Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
- Warranty verification for customers to meet RMA service requirements
- Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
- Manages customer escalations on the highest priority and work with internal teams for solutions
- Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
- Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
- Parts fulfillment and support, repair charges processing and order confirmation
- Work closely with internal departments as required
Benefits
- comprehensive benefits package
- participation in bonus and equity award programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
