Sr Customer Service Representative

Thermo Fisher Scientific • Princeton, NJ

1d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

Requirements

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment
• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
• Strong written and verbal communication skills in English
• Demonstrated proficiency in Microsoft Office applications
• Excellent problem-solving abilities and attention to detail
• Strong organizational skills with ability to prioritize multiple tasks effectively
• Initiative-taking with a positive, collaborative mindset
• Capacity to work independently and handle ambiguous situations
• Demonstrated judgment and diplomacy in customer interactions
• Experience in data accuracy and quality control
• Ability to work in a standard office environment with regular computer use

Nice To Haves

• Additional language proficiency may be required
• Experience with ERP systems and CRM platforms preferred
• Medical Information Associates (MIA) staff may have a secondary school diploma or college degree and/or a healthcare background such as EMT, pharmacy or veterinary tech or equivalent experience. MIA staff are highly effective at customer service, medical product or device troubleshooting, provision of limited medical information and documentation of product quality complaint reports. Effective verbal communication, fluency in medical terminology and customer service skills are essential for these staff
• Preferred Fields of Study: Business Administration, Science, or related field

Responsibilities

• Provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance.
• Collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism.
• Contribute to groundbreaking scientific advances.
• Handle complex customer requirements and manage escalations professionally.
• Develop and maintain effective relationships with internal and external stakeholders.
• Participate in cross-training and support activities as needed.
• Ensure data accuracy and quality control.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED