Sr Customer Service Representative

MACOM Technology Solutions Holdings, Inc. • Lowell, MA

1d • Onsite

About The Position

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Requirements

• Strong data entry, repetitive task and attention to detail
• Desire to learn
• Ability to work well in a team environment
• Customer orientation, ability to adapt to different personality types
• Strong computer skills
• Good verbal and written communication
• Ability to multi-task, and manage time effectively
• Proficiency with MS Office Suite
• High school diploma
• U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

Nice To Haves

• SAP

Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries
• Order Entry/Management – new orders, return orders, sample orders, credits, debits
• Maintain backlog to reflect customer requirements, manage all expedite requests
• Handle customer complaints and/or elevate when necessary.
• Coordinate with various other departments to solve problems
• Exercises good judgment within defined practices and procedures to determine appropriate action.
• Build relationships and trust though out the company and with customers.

Benefits

• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED