Sr. Customer Service Representative

Inteplast Group • Hauppauge, NY

10d • Onsite

About The Position

Responsible for providing exceptional customer service. This role involves receiving customer requests via telephone or email, analyzing these requests, providing necessary information, and routing them to the appropriate personnel. The representative will also analyze transactions, correct records, and adjust errors. Key duties include supporting the Sales Region with samples, maintaining liaison with other departments for order completion, entering sales orders into the system, contacting customers for missing order information, resolving customer queries about orders, providing price quotations, and tracking order status through various departments. Additionally, the role requires addressing and resolving EDI errors, assisting with pricing management in SAP, and managing all key customer communications regarding product changes, shutdowns, and policy updates.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university preferred; and three to five years related call center experience and/or training; or equivalent combination of education and experience.
• Strong interpersonal skills.
• Knowledge of Microsoft Office and Teams.
• Proficiency in SAP and AS400 is preferred as daily use of both systems will be required.
• Consistent, dependable attendance.
• Willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress.
• Fostering productive workplace interactions.

Nice To Haves

• Bachelor’s degree (B.A.) from a four-year college or university

Responsibilities

• Receives customers’ requests by telephone or email; analyzes requests, provides information requested and routes request to proper person.
• Analyzes transactions, corrects records, and adjust errors.
• Supports Sales Region and provide samples for sales reps.
• Maintains liaison with other departments for order completion.
• Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, traces status of orders through traffic and production departments at plant locations.
• Address and resolve EDI errors.
• Assists in pricing management in SAP as provided by Pricing Administration.
• Manage all key communications to customers such as product discontinuation, changes to standard product specifications, planned shutdowns, policy changes, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level