Sr. Customer Service Representative

Sturdy Savings Bank•Middle Township, NJ

8d•Onsite

About The Position

Under general supervision, performs a broad variety of customer services such as opening new checking accounts, savings accounts, and certificates of deposit; assists customers with loan consultations, completing loan applications and closing specified consumer loans; handling transactions and answering questions concerning services provided by the Bank from customers and branch staff. Cross sells Bank products and services to retain and enhance existing customer relationships. Sets up wire transfers, direct deposits, performs a variety of account maintenance, and prepares letters and correspondence. Operates a teller window whenever necessary to provide service to our customers.

Requirements

A high school diploma or equivalent
Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available
The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day
A thorough knowledge of available accounts and services offered
Proficient in the Teller and CSR applications

Responsibilities

Opening new checking accounts, savings accounts, and certificates of deposit
Assisting customers with loan consultations
Completing loan applications
Closing specified consumer loans
Handling transactions and answering questions concerning services provided by the Bank
Cross-selling Bank products and services to retain and enhance existing customer relationships
Setting up wire transfers and direct deposits
Performing a variety of account maintenance
Preparing letters and correspondence
Operating a teller window whenever necessary