Sr. Customer Advisor - Dollar General
About The Position
The Sr. Customer Advisor supports business growth and excellent results by turning shopping and omnichannel retail data into insights, category strategies, and customer recommendations. The role serves as an indispensable partner to Dollar General, providing both tactical and strategic guidance that drives profitable category growth. It calls for learning agility, customer focus, analytical strength, curiosity, and the ability to tell compelling stories with data. The position is part of a collaborative, high-performing team that provides retail partners with proactive solutions grounded in category and shopper insights. The team values supportive collaboration and a diversity of talent, experiences, and backgrounds.
Requirements
- Demonstrate strong learning agility, intellectual curiosity, and analytical ability.
- Synthesize insights into collaborative storytelling that leads to quantifiable results and translate data into insights.
- Apply insights to business questions to provide recommendations and influence strategy.
- Use analytical skills and a problem-solving mindset to answer ambiguous business questions.
- Thrive in a fast-paced environment, prioritize multiple deliverables, and manage overlapping deadlines.
- Understand which data sources to use to answer business questions, including POS, syndicated, panel, and industry insights data.
- Combine data visualization with supporting shopper insights into a cohesive story.
- Understand shelving strategy and best practices, including planogram creation and modification.
- Have 5+ years of experience in category management, insights, marketing strategy, or analytics.
- Have experience using retailer/customer data, shopper insights, and analytics to develop customer plans.
- Have strong analytical and storytelling skills and the ability to translate data into actionable insights.
- Have high proficiency in Excel and PowerPoint.
- Have in-depth knowledge of analyzing and visualizing large amounts of data.
- Have strong communication and presentation skills, cross-functional collaboration and stakeholder management skills, and project management and organizational skills.
- Have a proven track record of persuasively influencing and aligning key customers and business stakeholders in a highly matrixed organization.
- Be able to work independently and in a fast-paced environment.
Nice To Haves
- Bachelor's degree in Marketing, Business, Analytics, or a related field.
- Experience in CPG/FMCG, Amazon, or Away from Home.
- Experience with data sources such as Nielsen, Circana, and 1010.
- Experience developing and presenting customer-facing presentations; direct customer-facing experience is a plus.
- JDA/POG building experience.
Responsibilities
- Build lasting business relationships based on trust and confidence.
- Create recurring business reviews with deep, action-oriented analysis of business drivers.
- Create insights-led category reviews, new item analyses, and seasonal reviews.
- Provide proactive insight to the customer and sales teams about category drivers and promotional strategies.
- Support ad hoc analytics and reporting requests from Customer Partners across functions to provide share forecasts for key accounts.
- Learn and drive digital commerce analysis and recommendations with retailer partners.
Benefits
- Health insurance.
- Wellness and family support programs.
- Life and disability insurance.
- Retirement savings plans.
- Paid leave programs.
- Education-related programs.
- Paid holidays and vacation time.
- Eligibility-dependent benefits, some of which are subsidized or fully paid by the company.
- Participation in a competitive bonus program, with potential for overachievement based on performance and company results.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
