Sr. Credit & Collections Specialist

Revelyst•Carlsbad, CA

1d•Onsite

About The Position

Revelyst, is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors. The Sr Credit & Collections Specialist based in Carlsbad will be a key member of the Credit department and focused on the golf division in all regions. In addition to serving as the primary Credit contact for the assigned customer base, this role requires understanding accounting principles as well as corporate finance and general business operational processes. A sharp focus on researching, understanding, explaining, and resolving all issues that are preventing payment and deductions that have already been taken from payments. Reviewing customer credit limits, terms, and payment history will be an important function for risk mitigation. This position reports to the Director, Credit and Collections and is onsite in our Carlsbad, CA location.

Requirements

Over 6 years of experience in commercial credit and collections, with a strong track record of successfully managing collections, deductions, and resolving disputes with complex consumer and sporting goods retailers.
Proven understanding of credit risk assessment, collections strategies, customer account reconciliations, and retailer contracts.
Extensive experience with ERP systems, NetSuite preferred, and Microsoft Office applications, especially Excel; experience utilizing large retailers’ portals.
Experience working in multi-entity and multinational environments.
Clear and concise verbal and written communication skills; expert negotiation and problem-solving skills.
Ability to work independently while supporting team goals in a fast-paced, high-volume, goal-oriented environment; properly prioritizing job responsibilities and issues to meet deadlines and expectations.
Proactive and detail-oriented approach emphasizing accuracy in managing tasks and exercising judgement.
Agility to be able to swiftly and successfully transition to shifting priorities in a dynamic environment.
Willingness to provide feedback for continual process improvement and setting best practices.
Customer Service oriented mindset and behaviors to build positive professional relationships with internal and external partners and appropriately represent the Credit Department.
Confidence, professionalism, and dedication to achieving high expectations.
An associate or bachelor’s degree in Finance, Accounting, Business Administration; certification from a commercial credit professional group; or equivalent experience.
Ability to work on site in our Carlsbad, CA offices at least 4 days per week.

Responsibilities

Manage a portfolio of the largest customers across multiple brands and ERP systems.
Understand their contractual details and manage their resolution, ensure timely collections, researching and performing account open item reconciliations, maintaining strong customer relationships, and mitigating company risk.
Experience collecting from and resolving disputes with universities, military, and large national retail chains.
Analyze, investigate, and resolve customer disputes and deductions from payments within SOP guidelines for all customers in the portfolio.
Negotiate payment plans with customers or escalate collection issues to management.
Address customer disputes and payment issues by partnering with cross-functional teams such as Sales, Customer Service, and Distribution balancing risk mitigation with customer retention.
Support the development and implementation of credit, collections, and chargeback policies and procedures maintaining best practices and efficiencies.
Mentor and assist junior team members by sharing best practices and using prior experiences to provide guidance on complex or difficult cases.
Contribute ideas to process improvement initiatives and system enhancements to increase efficiency and reduce risk.
Prepare and present reports on collection performance, held orders, account status, and risk exposure to management.
Other duties as assigned.