Credit & Collections Specialist

Curaleaf•Scottsdale, AZ

2h•Onsite

About The Position

The Credit and Collections Specialist will have responsibility for minimizing the B2B customer past due accounts receivable. Consistently achieve or exceed high volume customer contact goals via assigned communication channels. Collect past due amounts and coordinate payment agreements with customers. Act with a high sense of urgency and prioritize work based on the direction of the Credit and Collections Supervisor. Assignments may be in the form of overall goals/expected results, specific contact goals, or specific customer aging balance reduction priorities established by management.

Requirements

Minimum of two years' experience, A/R credit and collection
Possesses superior communication, analytical, and organizational skills
Exhibits goal-oriented behaviors and time management principles
Exudes a customer-focused attitude while being firm on the collections efforts
Applies extensive attention to detail to all tasks
Toggles between projects and responsibilities with ease
Works well in a team environment
Demonstrates proficiency in Microsoft Office programs

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Effectively utilize and manage customer portals and other communication methods
Work with a high sense of urgency to maintain customer touch points and past due goals within company standards.
Interact with customers daily, from initial contact to closure, following up on commitments and maintaining a record of all contacts.
Alert the appropriate internal stakeholders to collection escalations.
Recommend credit holds and write-offs.
Coordinate collection strategy and customer communication with field personnel.
Continuously seek to improve payment processing solutions for varying customer payment types, including ACH and accompanying remittance formats and payment cards.
Analyze and manipulate data and spreadsheets to reconcile issues and to aid in external and internal collaboration.
Ad hoc requests