Credit & Collections Specialist

Hillyard•Saint Joseph, MO

11d•Onsite

About The Position

Hillyard, Inc. is currently seeking a Credit & Collections Specialist to join our Finance team in St. Joseph, MO. This role involves managing customer accounts, resolving outstanding balances, and delivering an outstanding customer experience. The ideal candidate is customer-focused, possesses strong communication skills, and has sound financial judgment. This position is suitable for an organized, dependable individual who enjoys working in a fast-paced environment where their efforts directly contribute to the business's success.

Requirements

High School Diploma, GED, or equivalent.
Two or more years of experience in Credit & Collections, Accounts Receivable, Customer Service, or a related field.
Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Strong negotiation and conflict-resolution skills.
Ability to manage multiple priorities while maintaining attention to detail.
Strong computer skills, including Microsoft Office and web-based applications.

Nice To Haves

SAP experience is preferred but not required.

Responsibilities

Manage a portfolio of customer accounts and oversee collection activities for outstanding invoices.
Build positive relationships with customers while resolving payment issues professionally and effectively.
Contact customers regarding past-due balances and negotiate payment solutions when appropriate.
Review and monitor aging reports to prioritize collection efforts.
Maintain accurate account notes and collection documentation within company systems.
Collaborate with Sales, Customer Service, and other internal departments to resolve account discrepancies and improve customer satisfaction.
Research and resolve billing questions, payment discrepancies, and customer concerns.
Support continuous improvement efforts within the Credit & Collections department.