Sr. Corporate Travel Advisor

Atlas Travel & Technology Group Inc

5h•Hybrid

About The Position

At Atlas Travel & Technology Group, the purpose is to Stand-Up, Stand-Out, doing something every day that makes the next day better for all. The company values creativity, respectful collaboration, drive, growth, integrity, passion, and fun. Sr. Corporate Travel Advisors provide travel services including air, car, hotel, and limo for established and potential corporate accounts. They must have a working knowledge of the company’s corporate travel technologies, such as online booking tools and booking software.

Requirements

GDS skills
Knowledge of ticketing rules and restrictions
Staying informed of airline policy changes for unused tickets
Strong communication and customer skills
Above average geography skills and resources
Working knowledge of Outlook, excel and word
Problem solving, critical thinking skills
Must be detailed oriented, great with organization and great follow through
Customer service experience
4 Years of travel agency experience as a working agent
Ability to communicate in standard business English both written and spoken
Ability to read and comprehend simple instructions, correspondence, and memos
Ability to effectively present information in one-on-one, small group situations to customer, clients, and other employees of the organization

Responsibilities

Ability to work holidays
Accurately process tickets, exchanges, MCOs and unused tickets as available
Efficiently and accurately process air, car, limo, rail for both domestic and international travel itineraries and all other travel needs
Working knowledge and usage of all company supported tools and resources that relate to corporate bookings such as but not limited to: Booking Builder; internal and external rate desks; airlines internet; GDSX; online booking tools etc.
Adhere to company policies
Follows client’s travel policies for each individual account
Maintain confidentiality and PCI/security
Fare quotes to include all resources including GDS, internet and consolidators
Promotes company preferred vendors when possible and does not take priority over client’s preferred vendors
Keeps abreast of industry knowledge to include industry updates, changes and new products
Maintains contractual service level agreement goals related to but not limited to response time and quality of work; consistent usage of quality control product; proper usage of profile information
Properly informs client of tariffs and penalties
Maintain benchmark of 250 transactions per month
Meet annual training requirement hours
Maintains ticket bank for clients
Provides above and beyond service and document value adds
Always maintain professionalism with clients and co-workers
Requires a minimal amount of travel