Sr. Corporate Travel Advisor, Humanitarian

Atlas Travel & Technology Group Inc

8h•Hybrid

About The Position

The Sr. Corporate Travel Advisor, Humanitarian will provide international and domestic travel services to Humanitarian Organizations. The advisor must have extensive working knowledge of highly complex international travel requirements. This position may involve constructing and pricing complicated itineraries to remote destinations throughout the world, often last minute and for customers with multi-ethnic, multi-lingual backgrounds. Trips may be funded by the US government and therefore a working knowledge of the Fly America Act is required. The ability to interpret and apply airline tariff regulations, and/or third-party Humanitarian fares, as well as Atlas Travel commission agreements while upholding the travel policy of the accounts is essential. The successful candidate must be highly organized and have the capacity to work independently and as a team providing excellent customer service.

Requirements

GDS skills, Sabre preferred
Strong communication and customer skills
Above average geography skills and resources
Working knowledge of Outlook, excel and word
Problem solving, critical thinking skills
Must be highly detailed oriented, great with organization and great follow through
Exceptional customer service skills
Minimum 5 years of International Travel Consultant experience
Working knowledge of travel software and technology – specifically regarding back, mid office and GDS (Sabre)
Strong ability with Microsoft Office tools, including Word and Excel.
Ability, to communicate in standard business English both written and spoken.
Ability to read and comprehend simple instructions, correspondence and memos.
Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.

Responsibilities

Efficiently and accurately process air, car, limo, rail for both domestic and international travel itineraries and all other travel needs
Proven ability to construct and price complex, multi-destination, multi-segment international itineraries
Extensive knowledge of world geography, including remote cities, airports and carrier codes
Strong working knowledge of airline tariff regulations for exchange and refund transactions
Apply and support account specific corporate contracts and maintain discretion as necessary
Understand international travel documentation requirements and clearly communicate to the traveler
Excellent verbal and written communication skills including the ability to service multi-cultural, multi-lingual customers
Interpret and apply Fly America Act when applicable
Interpret and apply Humanitarian fares when applicable
Apply government fund allocations
Working knowledge and usage of all company supported tools and resources that relate to corporate bookings such as but not limited to: Booking Builder; internal and external rate desks; airlines internet; online booking tools etc.
Adheres to company policies
Interpret and apply agency commission contracts
Confidentiality and PCI/security
Fare quotes to include all resources including GDS, internet and consolidators
Promotes company preferred vendors when possible and does not take priority over client’s preferred vendors
Keeps abreast of industry knowledge to include industry updates, changes and new products
Maintains contractual service level agreement goals related to but not limited to response time and quality of work; consistent usage of quality control product; proper usage of profile information
Properly informs client of tariffs and penalties
Maintains a minimum of 2000 transactions per year
Meet annual training requirement hours
Maintains ticket bank for clients
Provides above and beyond service and document value adds
Always maintain professionalism with clients and co-workers
Requires a minimal amount of travel