FROSCH – ITA Specialist, Corporate Travel Advisor

JPMorgan Chase & Co.•Apple Valley, CA

2d•$23 - $38

About The Position

As a Senior Travel Booking Specialist in the Travel Administrative Support team, you support independent travel advisors and their clients by managing end-to-end travel bookings, handling time-sensitive changes, and delivering an exceptional client experience through every interaction.

Requirements

Minimum 7 years of Sabre global distribution system (GDS) experience in the travel industry
Experience arranging domestic and international business travel, including passenger name records (PNRs), ticketing, and ticket exchanges
Ability to manage a high volume of incoming emails and travel requests while staying organized and working efficiently under pressure
Demonstrated experience managing external client/customer relationships, including anticipating needs to drive strong outcomes
Experience resolving travel-related issues by selecting the most appropriate solution quickly and efficiently
Strong analytical skills, with the ability to break complex travel requirements into clear, manageable tasks
Proven attention to detail and commitment to high standards of quality and service
High school diploma, GED, or equivalent

Nice To Haves

Current knowledge of domestic and international airports, cities, and destinations, including hotel, airline, car, resort, and other travel vendors
Intermediate proficiency with Microsoft Outlook, Word, and Excel

Responsibilities

Fulfill travel booking requests, ensuring all details align with client preferences and applicable travel policies using travel management technology tools
Resolve complex travel-related issues quickly by assessing needs, identifying options, and selecting the best solution under tight timelines
Build strong client relationships by anticipating needs, communicating clearly, and consistently delivering a high-quality service experience
Coordinate with travel vendors to confirm arrangements meet requirements, ensuring accuracy and attention to detail at every step
Maintain current knowledge of industry practices, regulations, product definitions, and operating procedures to continuously strengthen service delivery