Sr. Coordinator, Accounts Receivable

CarMax • Richmond, VA

1d • Hybrid

About The Position

The Senior Coordinator, Accounts Receivable is responsible for working with CarMax stores, external partners, customers, and other internal partners to resolve open receivables and customer service situations. The responsibilities in this role are cross-functional across multiple desks. Other duties include performing various accounting tasks related to receivable accounts such as applying payments, facilitation of refunds, researching and resolving errors within Accounts Receivable systems, and providing exceptional customer service by resolving email inquiries. A successful Senior Coordinator in Accounts Receivable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.

Requirements

• Takes the time necessary to make the right choice; does so quickly if needed
• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
• Balances and prioritizes competing responsibilities appropriately
• Communicates effectively through written and verbal methods to a variety of audiences both internal & external
• Uses all resources to make good decisions
• Partners with others to best serve the customer
• Builds and maintains relationships across internal teams and with external business partners
• Champions and adapts to change
• Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia
• High school diploma or equivalent required
• 3+ years of business-related experience required (e.g., bookkeeping, cash management, office management)
• Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)

Nice To Haves

• Bachelor’s degree in business a plus
• 1+ year of accounts receivable, account reconciliation highly preferred
• Experience with basic accounting concepts preferred
• Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
• Experience in Cloud ERP solution (e.g., Oracle) is a plus

Responsibilities

• Facilitate parts of the collection process for amounts owed to CarMax by external sources and retail customers.
• Perform general ledger activities including but not limited to journal entries and account reconciliations.
• Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.
• Adhere to state, federal, and local laws as well as various regulations, company policies and SOX Controls regarding account management as well as business area specific processes.
• Communicate sensitive and complex information to customers, internal teams, and external partners.
• Work on projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees