Sr. Conversational Developer- Dialogue Flow

TEKsystems•Remote, OR

1d•Remote

About The Position

Sr. Conversational Dev, will support optimum CES engagement, will be hands on with development of conversational agents.

Strong Knowledge of Google DialogFlow CX /Conversational Agent Builder
Knowledge of AI/chatbot development landscape, tools, and other frameworks
Experience with Google Cloud Platform (GCP) services like CCAI, Cloud Functions, and Pub/Sub.
Knowledge of APIs, webhooks, and RESTful services.
Understanding of NLP/NLU principles.
Familiarity with SDLC, Version control (GIT) and CI/CD Pipeline
Knowledge of conversational designs, flow, and automated speech recognition
Experience in algorithms, computer visions, knowledge management, and conversational AI
Working knowledge of frontend technologies – HTML, CSS, JavaScript, JSON, and REST APIs
Fundamental knowledge and experience in BigQuery, MySQL, MongoDB, or other databases
Experience with Agile Methodologies
Experience working with programming languages such as Python, PHP, Java, Ruby, and AI languages

Build and maintain conversational AI solutions using Dialogflow ES/CX, including designing conversational flows, intents, entities, and fulfillment services.
Develop middleware, backend services, and APIs (often with Python) to integrate bots with enterprise systems and third-party applications.
Improve bot performance by implementing NLP best practices, managing context, handling errors, and continuously tuning NLU (Natural Language Understanding).
Configure and manage generative AI components, such as Playbooks and Data Stores for Retrieval-Augmented Generation (RAG).
Work with UX designers and business teams to define user journeys and ensure the conversation design meets user needs.
Implement logging, monitoring, and analytics to track performance.
Develop and execute automated testing strategies.
Potentially provide technical guidance, mentor junior developers, and perform code reviews.