Sr. Consultant, Professional Services

Softchoice•Chicago, TX

2d•Hybrid

About The Position

Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable. As a Senior Identity and Messaging Consultant within the Professional Services organization, you will have the opportunity to consult with and advise our valued enterprise and public sector clients on Active Directory, Microsoft 365, and Exchange engagements. This role is responsible for leading the service delivery functions and technical teams involved with the planning, setup, configuration, and administration of Active Directory, Microsoft 365, Exchange, and migration management solutions.

Requirements

A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
A problem solver with the capability to uncover & address the root cause of an issue.
A proactive work ethic that puts responsiveness to customers first.
Passion for building strong relationships with customers and driving great CX.
Computer Science / Information Technology degree or diploma or equivalent industry experience.
Ability to travel up to 10% of the time.
5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.
Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.

Nice To Haves

Technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, AvePoint and Bit Titan Migration Wiz toolsets.

Responsibilities

Work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training.
Work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
Mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success.
Function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
Have a hunger for learning and take advantage of the opportunities to pursue relevant certifications and training for Active Directory, Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
Be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
Have the opportunity to work in a highly visible customer-facing role.
Have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
Stay on top of new trends and technology updates.
Continually fine-tune your delivery, adoption, and problem-solving skills along the way.