Professional Services Consultant

Nexthink

1d • Hybrid

About The Position

The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits. The Professional Services Consultant’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer’s own office or site is essential as and when required.

Requirements

• Minimum of 5 years of experience in a software consulting role.
• Good troubleshooting skills and technical knowledge of IT operations and ITIL,
• Exposure to Digital Transformation projects, preferably End-User related,
• Excellent knowledge of Microsoft Windows clients and applications,
• Ability to quickly learn new technologies in an unsupervised environment,
• Excellent communication, customer-facing and teamwork skills,
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
• Professional fluency in Japanese and English to support customer engagements.

Nice To Haves

• MacOS is a plus
• Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s)
• General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)

Responsibilities

• Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink’s products at an advanced level of competency during a project implementation.
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
• Implement all technical aspects of service delivery to the required standard of quality.
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
• Be committed to customer satisfaction and referenceability.
• Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
• Seek to continuously improve relevant technical knowledge and skills
• Contribute to our community forums by posting and publishing articles.

Benefits

• Permanent Contract and a competitive compensation package.
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Top-up medical insurance, plus Life & Accident insurance.
• Flexible Hours and very good vacation plan, plus 3 company-paid volunteer days.
• Commuting allowance.
• 16 weeks of fully paid leave for primary caregivers and 6 weeks of fully paid leave for secondary caregivers.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Bonuses for referring successful hires after three months of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed