Advanced Professional Services Consultant

ResMed • Peachtree Corners, GA

4d • $91,000 - $114,000 • Remote

About The Position

We’re looking for an Advanced Professional Services Consultant to lead the successful delivery of Brightree’s HME/DME solutions. In this role, you’ll manage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations. You’ll collaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you’ll troubleshoot issues, manage escalations, and provide ongoing feedback to improve the product experience. This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions.

Requirements

• Knowledge of software implementations, system workflows, and implementation of best practices.
• 2+ years’ experience implementing, project managing or training on healthcare software systems.
• Experience implementing and/or training on Brightree applications.
• 1+ years of experience training users on HME/DME applications.
• 1+ years of experience implementing forms-based software.
• Familiarity with Software as a Service (SaaS) application and performance criteria.
• Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues.
• Some experience developing training materials and product reference documentation for healthcare software.
• Leadership skills including the ability to manage customer expectations and drive project results.
• Experience training software users in a highly diversified environment.
• Ability to travel up to 30%

Responsibilities

• Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communications.
• Provide remote implementation and training services related to Brightree HME/DME implementations.
• Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.
• Provide status updates to management using standard reporting tools.
• Facilitate and conduct group trainings
• Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates.
• Manage customer escalations through appropriate Brightree channels.
• Analyze, troubleshoot, document, and solve software issues reported by customers.
• Track and report product defects to Support for appropriate resolution.
• Successfully transition live customers to standard support processes.
• Provide feedback to Product Management and Development regarding product enhancements.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed