Sr Consultant, Claims - Management Liability & Specialty Lines (Surety)

Nationwide•Town of Wirt, NY

5d•$122,000 - $182,000•Remote

About The Position

This role is an individual contributor role within Nationwide's Property and Casualty team. The Senior Claims Consultant will investigate, evaluate, and negotiate claims to a successful resolution, supporting management liability and specialty lines of business including surety liability, error and omissions, directors and officers, and employment practices liability. Claim files will include litigated accounts of the highest complexity and severity, and of significant value to the organization. The role involves collaborating with and providing insight to business partners on claims and policy wording questions, maintaining and developing relationships with customers and business partners, and acting as a subject matter authority to develop and implement claims strategies.

Requirements

Surety Claims and/or strong construction litigation experience
Expertise in handling complex cases, including coverage and litigation matters
Performance and/or payment bond claims experience
Ten years of prior insurance experience preferred.
Proven experience investigating and resolving severe complex litigated claims.
Confirmed experience analyzing and handling sophisticated coverage issues.
Proven knowledge of the best claims practices used to resolve severe claims.
Extensive knowledge and expertise relating to insurance contracts, coverage issues, contingent or extra-contractual liability against insurers and litigation management, both foreign and domestic.
Demonstrated analytical skills to make independent decisions and resolve conflict in application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
Validated ability to coordinate defense counsel in the handling of cases involving serious and complex liability and damage issues from inception through trial.
Excellent verbal and written communication skills for use in communicating with policyholders, claimants, attorneys and all levels of management.
Confirmed organizational skills to effectively establish work priorities in conformity with objectives and standards.
Demonstrated personal computer skill, including the ability to operate claims and business software.
Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Nice To Haves

JD preferred
College degree preferred.
Juris Doctorate desired
Completion of insurance courses such as IIA, AEI, or CPCU preferred.
Specific experience in a particular line of business may be required by the hiring business unit.
Additional education may be required by the business unit.

Responsibilities

Investigates and evaluates coverage, liability and damages to set an appropriate claim strategy, settlement and file reserves for the most serious and complex claims within approved claims authority.
Provides timely and appropriate evaluation of claims to identify and manage reserves in compliance with company standards.
Delivers outstanding customer service and satisfaction through effective interactions with insured, agents and legal counsel.
Develops, coaches, trains and mentors individual team members. Acts as top level subject matter authority in specialty line claims. Identifies and develops training plans and strategies for the division.
Maintains current knowledge of multiple coverage lines, venue-specific court decisions which may impact the claim function, current guidelines, and policy changes and modifications.
Provide feedback on claim trends and development. Provide input to underwriters on review of potential and existing insured’s claim experience.
Contributes to a collaborative environment by consistently demonstrating teamwork, motivation, positive behavior and effort to achieve goals and objectives.
Provides top level consultation/direction to claims leadership, peers and other business partners about severe specialty claims issues, coverage, or risks.
Recommends changes to business leadership. Provides implementation strategies and coordinates execution processes in product development and management for specialty lines of business. Provides claim handling expertise to new product development.
Provides standardized processes for claims handling related to new products. Assists in developing business plans to ensure claims quality results.
Provides associate performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions of contributing staff.
May perform other responsibilities as assigned.