Claims Consultant - Surety (Hybrid)
About The Position
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. We currently have an opportunity for a Claim Consultant to join our Surety team based in our Chicago, IL; New York City, NY; Boston, MA; Morristown, NJ or Blue Bell, PA office on a hybrid schedule. Surety is a specialized area of the insurance industry that provides financial guarantees to ensure obligations are met. At its core, Surety helps businesses and organizations build trust and maintain compliance. This role is on our Surety team, which is designed for construction and infrastructure projects, these bonds guarantee that contractors will fulfill their contractual obligations. Common examples include supply/install bonds, performance bonds, and payment bonds. This position is responsible for handling and resolving complex, highly specialized claims through investigation, evaluation and disposition. Independently operates within very broad company guidelines and very high authority levels in the settlement of claims. Makes appropriate recommendations to management on coverage and settlement of claims. Reviews and processes highly complex large loss claims or specialized claims that generally settle over $200,000 often involving litigation. Supports business partner through communication and education about specific claims.
Requirements
- Juris Doctorate
- 7-10 years of progressively more complex, specialized claims handling experience.
Nice To Haves
- Bachelor's degree with extensive Surety experience may be considered at an Examiner Level
- Desired Experience working with Payment Performance Bonds
Responsibilities
- Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for very complex and specialized claims.
- Determines coverage, drafts coverage correspondence, responds to coverage questions raised by insureds and others.
- Determines exposure, establishes adequate reserves and makes timely adjustments as required.
- Selects, assigns and directs activities of internal and external resources as required; including independent adjusters, appraisers and attorneys.
- Identifies questionable claims and consults with SIU for further direction as appropriate.
- Determines settlement value of the loss and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level.
- Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
- Communicates as needed with underwriting business partners regarding claims trends and legal climate. Provides expertise and insight as requested relative to needed coverage changes or enhancements.
- Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
- Stays abreast of state license requirements and participates in continuing education as required.
- Will coach or train less experienced claim representatives.
- Develops and leads technical training and provides guidance to other departments within the organization, as needed.
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Ph.D. or professional degree
