Sr. Community Programs Manager

We Are Rosie

5d•$120,000 - $125,000•Remote

About The Position

We Are Rosie is seeking a Sr. Community Programs Manager to support their mission of changing how big brands build marketing teams and creating opportunities for marketers. This role is responsible for the day-to-day execution and maintenance of programs, systems, and touchpoints that engage, prepare, and represent the Rosie Community. The position operates with a lean, automation-first mindset, focusing on Community Engagement & Experience, Talent Readiness & Enablement, Portal Engagement, and Talent Intelligence. The role requires a human-centric approach to scaling execution, with close collaboration across Product, Data, Client Experience, Business Development, and Marketing to align with company goals.

Requirements

Passionate about community-building and creating experiences that feel human
5+ years of experience in similar roles such as Community Manager, Community Programs Manager, or Community Marketing Manager
2+ years of experience in cohort-based program management, learning operations, or course/bootcamp delivery, managing enrollment funnels, milestones, and learning calendar end-to-end
Experience managing community moderator programs
Familiarity with community and LMS platforms (Discourse and Moodle preferred)
Experience leading a platform migration, tool transition, or other significant change management initiative within a community or member base
Comfortable representing member/user needs to a Product team and translating feedback into clear and actionable input
Comfortable taking finished data analysis from a data partner and translating it into a clear narrative for non-technical stakeholders
Strong written and verbal communication skills: comfortable drafting Community member-facing copy, stakeholder updates, and internal documentation in a brand-aligned and authentic way
Strong organizational skills, with the ability to manage multiple initiatives simultaneously
High emotional intelligence and a track record of building trust and relationships
Ability to thrive in fast-moving, ambiguous environments while keeping the experience consistent, thoughtful, and on-brand.
Proactive problem-solving abilities and a collaborative mindset
Align with our core values

Nice To Haves

Practical experience leveraging agentic workflows or AI-driven community tools to optimize workflows and improve efficiency.
Experience directing or coordinating the work of a part-time or contract team member

Responsibilities

Own and evolve the Rosie Community experience (onboarding, communications cadence, and touchpoints), ensuring alignment with the value proposition and delivering a consistent, high-quality journey without relying on manual, high-touch workflows.
Maintain and update community value proposition messaging across onboarding, communications, and engagement materials, recommending refinements based on resonance.
Ensure consistency in community voice, responsiveness, and experience across all touchpoints.
Build and run the day-to-day tiered engagement program and flag when activity patterns suggest a tier or messaging adjustment is needed.
Own the operational process for monitoring Rosie Community segmentation accuracy (readiness for project placement, demand alignment) and implement recommended updates on a regular cadence.
Design and run a structured nurture-stage communications and track talent progression through defined journey stages.
Design and launch re-engagement campaigns for dormant or low-signal talent, reporting on signal-freshness improvements.
Own the community platform day-to-day and lead the transition or migration away from legacy tools in partnership with relevant teams, maintaining continuity in communication and setting clear expectations for members.
Partner with Marketing to produce and distribute demand-aligned content, owning the calendar and cadence, and providing audience and journey context.
Own the existing support model: triage unresolved cases, identify recurring themes, and route persistent gaps to the right owner.
Own end-to-end delivery of the course/cohort calendar, logistics, communications, enrollment, and cohort operations, partnering with the Program Manager, Community Learning on content, programming, and production.
Direct the cohort model day to day: set milestones, own enrollment and delivery logistics, and compile outcome and placement data for review.
Own credentialing and signaling mechanics operationally, issuing credentials, keeping segmentation-linked signals current, ensuring visibility to client-facing teams.
Own logistics and administrative follow-through for learning partnerships once approved; provide operational feasibility input during evaluation.
Keep course content and positioning visibly aligned with active client demand; flag mismatches for strategic review.
Serve as the ongoing Community-side voice into Product: represent Community needs and intelligence requirements in roadmap discussions.
Maintain day-to-day visibility into portal data quality, workflow friction, and engagement gaps; document findings clearly for Product to use in roadmap conversations.
Offer operational and community insights to support the Product team when assessing new tools, integrations, learning resources, and AI-enabled workflows that drive portal engagement and enhancements.
Serve as a front-line bridge between data and stakeholders, validating requirements and ensuring that outputs are understood and actioned.
Translate the data team's finished analysis into clear narratives and recommendations, connecting data to actionable insights.
Distribute finished intelligence outputs and operational context to Client Experience and Business Development on a consistent cadence.
Monitor core engagement dashboards (open rates, platform activity, profile updates, enrollment, onboarding completion) and flag notable shifts; recommend experience adjustments based on observed trends.
Surface supply gaps and engagement trends to key stakeholders as they emerge.
Track and report progress against quarterly goals across the four pillars, flagging blockers and trade-offs for leadership decision-making.
Continuously flag automation opportunities encountered in daily execution work, and partner with the right team to scope and implement.
Partner with Marketing to align communications strategy with talent segmentation, priority roles, and supply gaps, contributing audience intelligence and journey context.