Sr. Commercial Participation Analyst

Fifth Third Bank•Farmington Hills, MI

3d•Onsite

About The Position

Fifth Third Bank is seeking a Sr. Commercial Participation Analyst to own the portfolio maintenance of high-profile, complex bought participation loans. This role involves performing administrative and analytical duties, acting as a liaison between relationship managers, corporate customers, members, and other stakeholders. The analyst will maintain reporting, conduct special projects, resolve problems, serve as a point of escalation for the bought portfolio, perform research, and keep management informed of customer needs or problems. The position requires accountability for risk by exchanging ideas, elevating concerns, and adhering to policies and procedures, ensuring actions drive a positive customer experience and managing risks within the Bank's appetite.

Requirements

Three to five years banking experience required
Proficient in Bank systems as well as Microsoft Office
Minimal to no supervision required
Above average problem-solving skills and customer service skills required
Good interpersonal skills, ability to handle and prioritize multiple tasks, and experience with Word and Excel required

Responsibilities

Owns high-profile, complex portfolio within the overall bought participation portfolio; this portfolio consists of, but not limited to, subscription, high-value, tiered fees and rates, and multiple-currency loans
Maintains healthy portfolio and proactively ensures dates, rates, and balances are in alignment with agent bank
Balances loans within own portfolio and escalated by team members
Handles escalated inquiries and issues
Performs research needed to resolve problems in a timely manner
Aligns portfolio maintenance with stakeholder expectations proactively
Collaborates proactively with department coworkers to remove obstacles to providing exceptional client support
Provides thorough diligence in the move money processes that meets SLAs and prevents near miss/Ops losses
Coordinates communication with stakeholders and members
Maintains accounting spreadsheets and addresses questions and issues raised by the accounting department
Monitors reporting (Suspect, Past Due, High Balance, Aged Wires, Int Adjustment and Bill Forward) and escalates to management when applicable
Responsible for haphazard quality review of portfolio
Owns new loan onboarding process that consists of reviewing new loans serviced by Bought Participations and providing necessary servicing instructions to relevant parties
Works in conjunction with management to ensure queues are processed within SLA, portfolios are appropriately divided, and day-to-day work fluctuations are proactively managed