Sr. Commercial Participation Analyst

Fifth Third Bank • Farmington Hills, MI

1d • Onsite

About The Position

Fifth Third Bank is seeking a Sr. Commercial Participation Analyst to own the portfolio maintenance of high-profile, complex bought participation loans. This role involves performing administrative and analytical duties, acting as a liaison between relationship managers, corporate customers, members, and other stakeholders. The analyst will maintain reporting, conduct special projects, resolve problems, serve as a point of escalation for the bought portfolio, perform research, and keep management informed of customer needs or problems. The position emphasizes accountability for risk management, open communication, and ensuring a positive customer experience by identifying, assessing, managing, monitoring, and reporting risks.

Requirements

• Three to five years banking experience required
• Proficient in Bank systems as well as Microsoft Office
• Minimal to no supervision required
• Above average problem-solving skills and customer service skills required
• Good interpersonal skills, ability to handle and prioritize multiple tasks, and experience with Word and Excel required

Responsibilities

• Owns high-profile, complex portfolio within the overall bought participation portfolio; this portfolio consists of, but not limited to, subscription, high-value, tiered fees and rates, and multiple-currency loans
• Maintains healthy portfolio and proactively ensures dates, rates, and balances are in alignment with agent bank
• Balances loans within own portfolio and escalated by team members
• Handles escalated inquiries and issues
• Performs research needed to resolve problems in a timely manner
• Aligns portfolio maintenance with stakeholder expectations proactively
• Collaborates proactively with department coworkers to remove obstacles to providing exceptional client support
• Provides thorough diligence in the move money processes that meets SLAs and prevents near miss/Ops losses
• Coordinates communication with stakeholders and members
• Maintains accounting spreadsheets and addresses questions and issues raised by the accounting department
• Monitors reporting (Suspect, Past Due, High Balance, Aged Wires, Int Adjustment and Bill Forward) and escalates to management when applicable
• Responsible for haphazard quality review of portfolio
• Owns new loan onboarding process that consists of reviewing new loans serviced by Bought Participations and providing necessary servicing instructions to relevant parties
• Works in conjunction with management to ensure queues are processed within SLA, portfolios are appropriately divided, and day-to-day work fluctuations are proactively managed

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed